A buyer recently accidentally gave us a 1 star review, when she meant to give us a 5 star. She immediately changed it to 5 star and now on the product page it shows as 5 star. However, it is still showing up as a 1 star on our account health order defect rate. What can I do? I requested removal of the feedback through amazon and the response I received was the following:
"This is Deborah and I hope this email finds you well.
From your correspondence I understand you are looking to assist a buyer to change the star rating for a product. Thank you for sharing this important concern with us.
At this time, is the buyer encountered a mismatch of information in the star rating left on a product review, please assist them to contact our Customer Service by Amazon, as this processes are not handled by Seller Support,
Amazon strives to cultivate a diversity of opinion on our products while staying within our guidelines. We allow our customers to air their honest thoughts on items they have received. Please note that Seller Support cannot take further action on this matter."
I have contacted the buyer and the told me that they’d contact Amazon Customer Service to change the feedback. Afterwards she sends me a message and tells me that Amazon Customer Service has told her that she already changed her feedback and that it is 5 star everywhere. On feedback manager it is showing 1 star, thus affecting order defect rate and account health. However it isn’t 5 star everywhere. On my order defect rate it still shows up as negative feedback. The buyer is very happy with the service I provided and she just made an error accidentally when submitting the initial feedback. Can you please help? I have been doing everything in my power to remove it for the last 2 weeks. Please help me.