I’ve encountered this in the past and actually pursued it through to multiple supervisors all who assured me that it was normal and that buyer cancelled orders +always+ effect metrics.
I’ve called & emailed several times in the past couple of weeks trying to get other various system errors & glitches addressed, including one which rolled through our listings and randomly reset handling times to 1 Day (not just those set to default… this is another issue altogether).
Long and short, if it is an error, it’s an oft reoccurring one. Amazon does not admit or acknowledge system errors, actually reporting them in a meaningful way has become next to impossible and even if reported, they technical team may or may not even address them. More often than not they seem to simply be putting the issue back on the basic seller support staff to ‘prove’ that the issues are occurring with documentation like before and after screenshots which of course rarely exist. When errors are found metrics are pretty rarely actually corrected.
Here’s what you +can+ do – email email@example.com simply explaining the issue… ‘customer requested pre-shipment cancellations are seriously effecting my metrics… here are the order numbers, etc.’
They typically won’t +discuss+ the issues and your metrics are very unlikely to change but they will notate it on their end and at least potentially review it before taking any serious action on the account based on metrics.
Edited by: Domestic Platypus on Dec 7, 2017 5:13 PM