I have had buyers that email and say they want to cancel thier order (before it has even been processed)…which is fine, no problem. BUT…I ask them to please ‘cancel’ their order through the ‘ORDERS’ area…so that I as the seller am not just canceling the order and taking the hit with a ‘pre-cancellation’ mark against me if I just cancel it.
Besides which, I can only wait so long for the buyer to cancel (properly) through the ‘ORDERS’ area, because if I wait too long it would be a mark against me for ‘late shipment.’
BUT…if I cannot get the seller to cancel through the ‘ORDERS’ area ‘timely,’ or get them to cancel at all through the ‘ORDERS’ area, there’s really nothing else I can do but cancel it myself, and take the mark against me as a ‘pre-fulfillment’ cancellation; Is that correct?
I have one in progress now that I cannot get her to cancel through the “ORDERS” area, and I’ve emailed a couple times. Last shipment date is tomorrow, and if she doesn’t cancel through the proper channels, I will just have to do the cancellation myself. I wanted to check if there was any other way around this?
Edited by: stickblue on Jul 17, 2017 10:04 AM
Edited by: stickblue on Jul 17, 2017 10:05 AM