So I’ve now had three of these. The first two were “the items looked better in the (Amazon stock) pictures”. I guess these people have never ordered at McDonalds. The third was a book inscribed by the author to a previous owner, described “inscribed by the author to previous owner” returned for - see if you can guess - being inscribed by the author to previous owner. The last one was the first auto-return so I only found out about it after the fact. At no point did I authorize the activation of auto-returns so I’m not even sure how this happened.
So I am now showing three “damaged or defective” orders in my stats and Amazon stubbornly refuses to change the status. In each case I have asked them to explain how my items were either “damaged or defective” and they refused to respond - simply stating that my appeal was denied. Or acknowledging that this was not accurate but claiming that their system won’t let them change it.
I have looked at “return settings” and there is no way of NOT opting into some form of automatic approval as far as I can tell. I sell a lot of mugs and am now wondering how many broken mugs I am going to pay return shipping on when I would have simply issued a full refund with a photo showing the damage.
I am seriously considering closing my account. As an interim step I am thinking of putting my account on hold for just long enough to cost Amazon ten times in commissions what they have cost me with these returns. After all my inventory will still be available on other platforms and in my store. Its a small gesture but if enough of us make them pay for screwing with us in this manner than perhaps they will reconsider treating us this way.
How do I make sure that Amazon a) doesn’t waste my money providing shipping for worthless damaged items which I would have refunded without a return upon receipt of proof of damage (i.e. a photo);
b) make sure that items are not entered as “damaged or defective” - affecting my stats when they are neither.
c) Make sure customers read my return policy before initiating a return.
Edited by: agoodread13 on Nov 9, 2017 10:03 AM
Edited by: agoodread13 on Nov 9, 2017 10:06 AM