I am currently at my wits end. Does anyone intelligent exist over at Amazon Japan? I thought it might be a cultural difference, but if you think Amazon.com is bad, you should try open an account over on Amazon Japan!
A few weeks ago, after repeated encouragement from Amazon, I tried to open a new account over on Amazon.co.jp
We already sell successfully on Amazon UK, Australia, all over Europe, US and Canada for a few years, so we thought it might be a good idea to try Japan. I really wish I hadn’t.
Opened a new account, submitted our credit card details, set up our new Japanese bank account and 10 minutes in from opening the account, got to work creating a new listing. All of a sudden… Suspended account. Really??
So for the last three weeks, I have been trying desperately to get to the bottom of why our account was suspended. Afterall, it seemed like a technical glitch.
But no, apparently, it’s a performance problem. I explained everything above in detail and in Japanese. I explained my new account was open for 10 minutes before being suspended. Finally after three weeks, I get the following response:
– ご利用のアカウントが Amazon のポリシーに準拠していることを示す証拠または実例の詳細な説明。
Which roughly translates to, we are required to send them a detailed explanation of evidence or examples that show that our account complies with Amazon’s policy. We have 14 days to do this or our account will be closed permanently.
What the heck??!! In respect to what? We haven’t actually done anything on Amazon Japan!
This is so bizarre. Can anyone shed any light on this?