<b>AMAZON SELLER HELP: Contact, Email, A-to-Z Claim & Feedback Links


#1

Amazon now provides live telephone support via the online ‘callback’ system. This will be found at:

Link: [http://www.amazon.com/gp/help/contact-us/seller-call-me.html?ie=UTF8&nodeId=1161232]

Amazon will continue to offer e-mail support 24 hours a day, 7 days a
week. Sellers can contact Amazon via e-mail by going to the URL below:

Link: [http://www.amazon.com/gp/help/contact-us/seller-support.html]

To report fraudulent seller activity and other felonious deeds, please use:

Link: [http://www.amazon.com/gp/help/reports/contact-us]

Amazon.ca customer service is 1-877-586-3230. Phone customer service and they email seller support. Your other option is emailing sellers-cs@amazon.ca.

Amazon has discontinued use of the old seller-support@amaz… addy for submission of seller problems and complaints. One should now use the online form.

One can also submit suggestions and comments to Amazon via
seller-suggestions@amazon.com for site improvement suggestions.

Scams, phishing email, and other malfeasant items should be forwarded to:

stop-spoofing@amazon.com

The generic link for catalog corrections follows (insert specific ISBN/ASIN at ‘xxxxxxxxx’):

Link: [http://www.amazon.com/gp/gfix/makeCorrections.html?ie=UTF8&storeID=books&ASIN=xxxxxxxxxx]

Here is the primary feedback link: Link: [http://www.amazon.com/feedback]

Here is a thread that will explain Amazon’s book ranking system:

Link: [http://www.amazonsellercommunity.com/forums/thread.jspa?threadID=135086&start=0&tstart=0]

This is the link to the A-to-Z Claim form:

Link: [http://www.amazon.com/exec/obidos/tg/browse/-/537868/ref=br_ca_/103-3272608-5307067]

This is the link to respond to an A-to-Z Claim:

payments-guarantee-reply@amazon.com

APO/FPO Order assistance:

Destination Locator: Link: [http://www.freebizadsweb.com/apofpolist.asp]

Destination Restrictions: Link: ]http://www.oconus.com/zipcodes.asp]

FEEDBACK REMOVAL:

Copy and paste this into an e-mail to your customer:

Instructions for removing Feedback that has been left (you can send them to any buyers willing to remove feedback.

  1. Open the main Amazon.com Web site at , and then click the Your Account button.
    The Your Account page appears.
  2. Next to View by Order, click the scroll box to select orders, then click Go.
    A list of orders appears.
  3. Locate the order, then scroll to the feedback section.
    A Remove link appears on the right side of the order.
  4. Click Remove.
    The Remove Feedback page appears:
  5. Select a reason for removing the feedback and then click Remove Feedback.
    The feedback is removed.

This updates the help thread originally started May 26, 2002.


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Thanks for posting all these links.


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#17

Thanks for the links.
Where do I find the “FBA Manual”?
Thanks.
You could pm me or i might not be able to find your answer.


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