Amazon now provides live telephone support via the online ‘callback’ system. This will be found at:
Amazon will continue to offer e-mail support 24 hours a day, 7 days a
week. Sellers can contact Amazon via e-mail by going to the URL below:
To report fraudulent seller activity and other felonious deeds, please use:
Amazon has discontinued use of the old seller-support@amaz… addy for submission of seller problems and complaints. One should now use the online form.
One can also submit suggestions and comments to Amazon via
firstname.lastname@example.org for site improvement suggestions.
Scams, phishing email, and other malfeasant items should be forwarded to:
The generic link for catalog corrections follows (insert specific ISBN/ASIN at ‘xxxxxxxxx’):
Here is the primary feedback link: Link: [http://www.amazon.com/feedback]
Here is a thread that will explain Amazon’s book ranking system:
This is the link to the A-to-Z Claim form:
This is the link to respond to an A-to-Z Claim:
APO/FPO Order assistance:
Destination Locator: Link: [http://www.freebizadsweb.com/apofpolist.asp]
Destination Restrictions: Link: ]http://www.oconus.com/zipcodes.asp]
Copy and paste this into an e-mail to your customer:
Instructions for removing Feedback that has been left (you can send them to any buyers willing to remove feedback.
- Open the main Amazon.com Web site at , and then click the Your Account button.
The Your Account page appears.
- Next to View by Order, click the scroll box to select orders, then click Go.
A list of orders appears.
- Locate the order, then scroll to the feedback section.
A Remove link appears on the right side of the order.
- Click Remove.
The Remove Feedback page appears:
- Select a reason for removing the feedback and then click Remove Feedback.
The feedback is removed.
This updates the help thread originally started May 26, 2002.