Order shipped on time,delivered on time and tracking shows delivered.bought shipping through Amazon buy shipping as FBM.Buyer claims did not get it.Amazon refunds and takes funds from me through an AtoZ claim as not recieved.I believe Amazon is supposed to cover this with buy shipping protection???

I purchased shipping label on amazon.com

shipped same day, used fedex/usps shipping, fedex tracking showing nothing, usps tracking is showing that shipping label was not paid for and they refuse to deliver or to return this package.

i told buyer to open atoz claim to get reimbursement, they did, atoz took my money and reibmursed them, i appealed and gave they usps tracking part, they refused to reimburse us.

Still have a copy of the original shipping label that I paid for, and can not submit this to them.

opened case 17485936661 to ask for help, they will just transfer.

PLEASE HELP HERE.

@Seller_guPeMXBrBxqyU@Seller_RSwABJNHpHnEZ,

I have a number of items that were delivered one day AFTER the Promised Delivery Date.

According to Amazon's rules about On-Time Delivery Rate, I should be protected against OTDR defects if the following conditions are met (this is from Amazon's own page about OTDR policies (https://sellercentral.amazon.com/help/hub/reference/G200847280):

"Shipped units will be considered as OTDR compliant if either the delivery occurred on or before the “Deliver by” date shown on Seller Central, or the following 3 conditions were met:

1) The shipped SKU was assigned to a shipping template with Shipping Settings Automation (SSA) enabled. [YES, ALL OF MY SKUs ARE ASSIGNED TO TEMPLATES WITH SSA ENABLED]

2) Your account has automated handling time enabled. [YES, MY ACCOUNT HAS AUTOMATED HANDLING TIME ENABLED]

3) You bought an “OTDR Protected” shipping label on Amazon Buy Shipping." [The OTDR-PROTECTED BADGE STARTED SHOWING UP 7/25/24 WHEN I PURCHASED LABELS ON Amazon Buy Shipping.]

My current OTDR shows 161 on-time out of 174 which comes to 92.5%. The time frame as of this writing is: "Promised Delivery Date : Jul 11, 2024 - Jul 24, 2024"

Every item in my current OTDR report as of 7/30/24 was shipped with labels I purchased through Amazon Buy Shipping. I buy all of my labels for Amazon orders via Amazon Buy Shipping.

So why am I not receiving OTDR protection? Is it because OTDR Protection only started on 7/25/24 when the badge appeared? If so, this should really have been made more clear to sellers.

I have been through many calls with Seller Support AND Account Health Support, and all are completely clueless or provide incorrect information.

Thank you for your help!