This was earlier today, the first few responses to the OP were terrible and IMHO, both should be reprimanded for their answers.
My goodness, really? Thanks for posting an example to illustrate, but I only saw the OP being rude there.
Let me explain how I saw it. OP said -
We have lots of expenses as Amazon sellers:
There seems to be no place to look up all of these expenses??? Seller support is completely useless…
I immediately thought - why are you asking for Amazon to track your business expenses? They would have no way to know what your expenses are. I was thinking of expenses as things I deduct on my Schedule C. The part of my expenses that Amazon tracks (Amazon fees and shipping I buy through them) are only part of my total expenses. Most of my expenses - shipping supplies, other postage, utilities, phone bill, car and truck expenses etc - are things ** I ** need to track for myself, not something Amazon is going to do for me.
So it seemed to me that here was another self-entitled person who didn’t have a clue what running a business was about, who didn’t even grasp that they had to track their expenses in order to calculate their profit and just expected Amazon to magically give them a number.
SELLC gave a very correct, and not the least bit mean or snarky response about the need to track one’s expenses.
Now, it seems that what OP was actually trying to ask was where on Amazon he could find a report that listed his expenses that he paid to Amazon. That would have gotten him the exact response he was after, but he didn’t ask THAT question. He asked a very general question about why Amazon wouldn’t give him his expenses.
And then he said - I’m trying to look all of that information up in my back office, and it doesn’t seem to exist.
When he said his “back office” he apparently meant he was looking in SellerCentral, but I assumed ‘back office’ was some term related to his own recordkeeping at home. So again, he came across as sounding like he didn’t understand, or care, that he was expected to track his own business expenses, and that he thought there was a magic button to push and Amazon would read his mind and do it all for him.
That’s why he got the responses he got. They weren’t rude, but it was ridiculous to expect Amazon to run your business for you. As it turns out, that ISN’T what OP was expecting, but he wasn’t communicating his question so that it was correctly understood.
And then, rather than realizing he wasn’t making himself understood, OP came up with this rude gem -
There doesn’t even seem to be a place to look up how much I spent in sending FBA shipments… You must have Stockholm Syndrome.
The way I see this, OP is at fault for not explaining himself clearly in the first place. If people can’t understand what a poster wants, they have no way to provide it for him. Only OP knows what it is he needs, so you can’t blame the helpers for the misunderstanding - it’s on OP to explain his question clearly.
It’s also on OP to not bite the hand that feeds him, so to speak. He went right on the attack with his Stockholm Syndrome insult, rather than grasping that maybe he wasn’t expressing himself clearly enough.
Just an FYI, when someone finally gave the great answer, with the steps to generate the report, it wouldn’t work if OP was an individual seller - they don’t have access to reports so trying to follow those steps would only have gotten them more confused and frustrated.
But I don’t see anything rude (other than the Stockholm Syndrome comment) in that whole thread, just a lot of misunderstanding. OP knew what he was trying to ask, but the readers could only go by what OP did ask, and these types of misunderstandings are a big part of what lead to the accusations of people being mean.
People really struggle with getting the ideas that are in their heads into written language correctly. That’s also why so many people lose A-Z claims or have a hard time with POA’s. They know what they mean but not how to say it so people will understand. Communication is a lost art.