I just had a great opportunity to not offend some people. I thought it could be beneficial to the conversation to add the discussion it here.
A fresh post came up this afternoon about something I know about, because it is a program our brand is enrolled in, and I handle that part of our business.
I provided OP the answer in a very clear and concise way that will put them on the right path to do their own work, in a way that doesn’t include me ad-libbing Amazon policy, or doing keyboard work to re-post amazon policy, or writing paragraphs of instructions and making me into their personal mentor. I sent them right to the Amazon place that unequivocally knows what they need to do, and I know that they readily share the answer to OP’s particular question. Then I go about my business, intending to check back in for any follow-up that may be needed should OP run into a snag that others who also know the program may be too busy to assist with at the current time.
When I checked back in, I found that a few people showed up to turn it into a thread about their feelings and speculations about how the program works or doesn’t, effectively derailing my nice clean shot at getting OP where they needed to be. I wound up spending my time writing a whole bunch of carefully worded things to clarify the waters for OP again, while mostly ignoring the people who wrote all the bad words, despite my urge to offend them for muddying the waters for OP with off-the-wall banter about how they “almost got in the program, but it doesn’t work anyway” and launching off into what OP “really needs to do.”
I mean, I’m one of the good guys -but it could be very easy for the people who like to spend time here to write their ideas of how they imagine things work in programs they are not enrolled in as answers to questions -to get their feelings hurt by someone who really did not get out of bed this morning with that kind of intent.
So maybe people wont get their feelings hurt quite so readily if you suspect or even know that you don’t know, or even just aren’t quite sure that you know
…just keep reading.
It’s what I do.