I understand the policy, but I don’t think anything I could ever provide would be sufficient evidence to prove that the customer in question was actually ordering from me on another channel, especially in a case where they say they were not. I could, for example, send Amazon a screen shot of a Magento order, but I could just create a Magento order with the customer’s information in a few seconds so that wouldn’t be suitable evidence.
So does this policy create a defacto prohibition on +all+ marketing, since we can’t control customers’ memory (i.e. they forget they purchased something from us on eBay a year ago) or cognition (i.e. they are confused about what they bought, from where, and when).
If all that matters is what the customer says to Amazon, then we’re all at risk of getting suspended at any time based on hearsay and competitors could easily devise strategies to eliminate us. Obviously, we sell here at the pleasure of Amazon but a blanket ban on all marketing to all customers would be very heavy handed.
I’m not saying that’s what this policy means, but I wish there were more clear guidelines about how accusations of diversion are investigated.
Edited by: The Dancing Peanut on Nov 7, 2013 1:46 PM
Edited by: The Dancing Peanut on Nov 7, 2013 1:47 PM