Hello Fellow Sellers and Amazon Support,
I had an order damaged by UPS during shipping and when my customer received the item it was not in the same condition that I sent it out as.
I contacted Seller Support and they told me to close the case and open up an A-Z claim. Seller support told me that Amazon will refund the item and it won’t count against my metrics.
The buyer won the A-Z claim (I can’t blame her) and she was refunded with my current balance. Also my ODR (order Defect rate) was affected.
Because of this, my Buy Box Eligibility for Merchant Fulfilled items has completely disappeared.
I appealed the case to Amazon but they have been unresponsive.
If you were in my shoes, what would you do?
I can still sell on Amazon. However not being Buy Box Eligible is killing me. How can I get my ODR down?