I got a return that was accepted by Amazon (it’s FBA) and the buyer was refunded the purchase price. I had to go back and check this order because I didn’t remember one recently for that item. The 30 day mark passed yesterday, and the item is for a book. Clearly the buyer decided they had enough from the book and want their money back, which probably means the item will be returned in “customer damaged condition,” which I will then have to pay to remove after paying for the return. Does Amazon reimburse in these situations since it was past 30 days?
I’m starting not to understand the benefits of FBA as I’m learning more about FBM. Yes, we pay for customer service and for them to ship it. However, they lose items. They grant refunds without letting us charge restocking fees, which is allowed when it’s FBM. Many things that are covered by safe-T are not covered when it’s FBA. Just out of curiosity for people who have done both mainly with books, are the sales differences (like orders placed each day) that drastic? Definitely growing increasingly frustrated with FBA and considering switching over - I know most sellers do it the other way, going from FBM to FBA.