Hi,

I am trying to get ungated for a brand but my application gets denied every time I try. We have an invoice that meets all of those requirements:

• Dated on or after Oct 18, 2024 (within 180 days)
• Includes your name and address, matching the information in your selling account
• Include the name and address of the manufacturer or distributor
• Show the combined purchase of at least 200 units.
• Please note that, we may verify your submitted documentation by contacting product vendors you identify in your application.
• Is not a retail order confirmation or invoice.

At first try(case ID: 17574861391), they told me that:

-- You have provided an invoice that the supplier did not fulfill. Work with your supplier to get an invoice that they have fulfilled.

I don't know how they determined that the order was not fulfilled, but it was fulfilled. So, I sent them the tracking ID, and the dispatcher advice document where they can find all shipping information and the tracking ID. Right after 30 mins, I got a rejection reply: "We have reviewed the documentation you provided and determined that you are not eligible to sell THULE products. We evaluated the information you provided, but it did not pass our review."

I tried to apply again(case ID: 17585586081), it got denied again with that message: "We have reviewed the documentation you provided and determined that you are not eligible to sell THULE products. We evaluated the information you provided, but it did not pass our review."

We are an authorized dealer of the brand and the invoice meets all requirements.

Can a mod help us to escalate this, please?

@Seller_l3eCP9f1PtJXC @Seller_OOVUXZLmb2UEH @Seller_8hQgfj6OVZYse

So on February 16,2025, my account was deactivated due to a customer claiming I have altered the expiration date. After looking into the inventory, found that the expiration dates were manufacturer defects that I did not catch when fulfilling orders. They were not manipulated on purpose but the customer thought otherwise. I tried many times to appeal section 3 but it was no help. I contact the disbursement team for my funds. Which is around $27,400. The decision was made the same day today of my video verification that they were not going to disburse the funds due to to illegal or deceptive activities. I even explained to my interviewer that it was a manufacturer defect as well. I’m not sure how to approach this now. Need HELP. At this point,I already gave up selling on trying to sell on Amazon but I just want my money back.

@Seller_guLNtDGZuva40 @Seller_hme3Wbydd1ihr @Seller_pB5cNkUhpDlVP @Seller_OOVUXZLmb2UEH @Seller_s3amN64nZ4y9V @Seller_khUF6HPR2AHxu @Seller_SBIjJooGeXSQ6 @Seller_pAPBCLhysbW5T

We’ve been selling on Amazon for many years and have consistently maintained excellent metrics. We’re very familiar with the FBA process and have sent thousands of shipments over our time.

On November 8, 2024, we created shipment ID FBA18L14WNT7, which included five small FNSKUs, all packed into a single 47 lb box. Although UPS tracking shows the shipment was delivered, Amazon checked in zero of the 350 units.

We opened a case on February 24, 2025. For weeks, the only replies we received were vague messages like, “We’re still looking into it.” Finally, on March 21, Amazon acknowledged that they had, in fact, received the shipment. They said they had located 216 of the 350 units and added them to our account.

That was a good start, but we were expecting reimbursement for the 134 missing units, which cost us $3,650 based on the invoices we submitted. Instead, Amazon’s response said they wouldn’t reimburse us, citing generic label issues: something about labels being photocopied, reused, or modified. This doesn’t make sense. Amazon confirmed the box was received. They located most of the units inside...and if you do the math, the weight of the 216 found (21 lbs) plus the 134 missing (26 lbs) equals the full 47 lbs we originally sent. So clearly the shipment arrived intact.

What’s more confusing is that Amazon didn’t even say what label issue they’re claiming. Are they saying the label was photocopied? Reused? Modified? If they believe one of those occurred, why not just say so? Instead, they threw out three possibilities and left it at that...almost like we’re supposed to guess which one they’re going with. That kind of ambiguity says a lot.

For the record: the labels were completely fine. They were not photocopied, reused, or modified.

It’s not acceptable for Amazon to keep $3,650 worth of inventory without reimbursement, especially without giving us a straight answer. Every time we follow up and explain the situation (and send more proof), we get the same canned message:

“Greetings from Amazon,

We understand you’d like to further discuss this issue. However, we’ve confirmed that the information you received on 3/22/25 is correct and we won’t be reviewing it any further.”

What“information” are they referring to? No one has actually provided any details. And none of the listed “label issues” even apply.

At this point, we’re asking for this case to be escalated to someone more senior... someone who can actually take a real look at the facts. We’ve done everything right here, and we’re simply asking Amazon to do the same.

Mods, please help in getting this to the appropriate team so we can be reimbursed for the goods that we shipped to Amazon that have not been credited to our account.

Case ID 17274953781

I really don't know how to respond to this one. Amazon claims that the supplier did not ship the items in the invoice. I responded with a picture of the packing list with the products in the list in the background.

Amazon just denies it again with "You have provided an invoice that the supplier did not fulfill."

Is there someone that my supplier can contact at Amazon to clear this up? I even mentioned in the message to contact my sales rep, and they just denied it anyways. I've been selling on here for almost 15 years with over 16,000 orders and have been ungated with brands in the past, so its not like I'm new here.

@Seller_zukQNO61PzGck CASE 17623860091