I sell books, have over 18,000 feedbacks, and 99% lifetime positive rating but I have a few DVDs, mostly Curriculum DVDs from a Christian Publisher. I was approved to sell these but in 2014 or 2015 Amazon changed the strictures and I had to reapply. I was turned down because I didn’t have three invoices within 3 months. I had one with 30 DVDs on it so I ordered 2 more on two invoices and was told I was not approved for “Proprietary reasons.” Amazon outsources seller service, mostly to India I suppose, and I have trouble even understanding half of what they are saying or writing. I finally was told that ONE of the invoices was OK (the one that had 30 on it) but the other two were not. Not enough quantity I guessed.
More recently one of my main book suppliers, a HUGE distributor began to carry DVDs so I thought it might be my chance. I ordered at least 3 of six different DVDs on three different invoices. I was told that I was not approved because the invoices didn’t have the physical addresses just a PO Box. Correct, that’s where they want checks mailed to. I explained that to my Indian service representative but was told sorry, no physical address no approval. They went on to say that if I got my company to resend the invoices with physical addresses I would likely be approved. I asked my source company representative to do that and she did. I resent them to Amazon and was told “not approved due to Proprietary reasons.” I asked for a call from someone for whom English was their first language and later received a call from Sidhara, or some such name, and when I finally understood what she was saying she said - “not approved for proprietary reasons.” They always add that I should reapply but I am not going to keep on ordering DVDs without knowing if I can sell them.
I am one VERY frustrated seller.