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Dear Amazon Seller Community,

I urgently need assistance with a persistent issue: my product, a Cork Yoga Mat, has been incorrectly flagged as a pesticide, despite being made exclusively from FSC-certified cork and FSC-certified rubber. This is confirmed by FSC and SGS certificates and written documentation from my supplier, which I’ve shared multiple times via Seller Support. The issue appears to stem solely from wording in the listing.

I’ve already removed all problematic terms (e.g., “Non-toxic”) from the A+ Content, images, and product video. However, I’m unable to edit the title and bullet points due to the listing block. Despite opening multiple cases (if neccesary I can share the IDs) and appealing, I only receive generic responses or instructions to “wait for updates.” Uploading via Catalog also fails, returning errors related to the pesticide flag.

Because I cannot update the title and bullets, historical terms likely remain, triggering the pesticide flag. I urgently need manual intervention to:

- Remove the incorrect pesticide classification.

- Temporarily grant edit access to the title/bullets.

I can provide proof of FSC/SGS certifications and screenshots of the updated images, video, and A+ content upon request. If anyone from Amazon or experienced sellers can escalate this, I’d deeply appreciate it. This issue is severely impacting my business: the product was supposed to launch now, but incoming inventory is marked as stranded, jeopardizing this new product’s success.

Thank you for your time and support.

Best regards,

Christian

@SEAmod

@CR_Amazon

@Michelle_Amazon

Hey mods,

Trying to get authorization to sell a brand. They are telling me the UPC doesn't match the brand name but I confirmed that it does.

Case ID is 17547145521

@Seller_8hQgfj6OVZYseor @Seller_t9kvdr2yixQejyou guys have helped me out really well in the past. Can I get another assist? Thanks!

discussion.hi

Amazon seller ZJ llc

My name is Asad, I believe your account is suspended on basis of having similar IP or amazon considered us 1 account.

Please reach out, so that we can solve matter in collaboration and prove to Amazon ..

Regards

Afsah Asad Ltd.

Asad Ali

I am having a problem with the new policy. While Amazon stated that sourcing costs would only be used for lost/damaged items before they are sold, they are not keeping to that policy. I have had several FBA returns that were stolen/swapped, and Amazon is only reimbursing sourcing costs and not the original order amount (minus the fees). This is a terrible error and will cause even further losses! Anyone else seeing this? Mods, please help!

hi my account was suspended to multiple accounts.

Wich I don't have but is impossible to prove this to Amazon.

Now I try to remove my inventory and close account. But Amazon don't allow me this.

Is any way haw to sue Amazon to resolve this or any information how to resolve this.

Thank you.

Hello Amazon Seller Community,

I am looking for guidance regarding my seller account suspension due to a related account violation. Despite submitting multiple appeals, clarifications, and a notarized affidavit, my account remains deactivated, and Amazon continues to reject my appeals with generic responses.

Case Details:

Store Name: Pike Sellers

Suspension Date: June 15, 2023

Amazon flagged my account as related to another seller (my uncle, Mr. Manoj), due to a previously shared business address . Despite these similarities, our businesses have always been independent, with separate:

• Suppliers

• Finances

• Inventory

• Business operations

Clear Differences Between Our Businesses:

My business and my uncle’s business are entirely separate, operating under different LLCs, brand registries, and product lines. My company has its own legally registered LLC, distinct from his, with no financial or operational overlap. Additionally, my brand registry is completely separate, and the products I sell are entirely different from what my uncle offers. Our business models, suppliers, and market approaches are unique, and there is no direct or indirect connection between our operations beyond a past address association. Amazon’s automated system has incorrectly linked us based on surface-level similarities, rather than actual business relationships.

Actions Taken:

To address Amazon’s concerns, I have removed all potentially common information from my account, ensuring no links remain between my business and any other seller. I submitted detailed appeals explaining my business’s independence, along with a notarized affidavit confirming that my account is entirely separate. Additionally, I updated my business address to remove any past association, discontinued the use of any shared service providers, and made sure that my account is accessed only from secure, dedicated devices and networks. Despite these efforts, my appeals continue to be rejected without a clear reason.

I appreciate any advice or insights from sellers who have faced and overcome similar challenges. I need guidance on the next best steps.

Looking forward to your support and suggestions.

Thank you.

My ASIN B0D9WW2BHT, is inactive for "Trademark on Product Detail Page". I am unable to edit the listing from Manage inventory page, but was able to remove any instances of the flagged trademark. This includes images, Bullets and Product description. I have called and spoken to representatives who have confirmed that the changes were made but not implemented. They also did not have much to say about the Account Health page apart from "Give it time". Can anyone help to activate this listing? There is nothing I can do from my account and I have no confirmation of any updates from Amazon. My latest Case ID is 17532348321.

Hello everyone, I've been selling on Amazon using FBA for about 9 months. I mainly resell products in the Buy Box, competing with other sellers. Now, I’m trying to list about 40 new products. I’ve negotiated directly with the manufacturer, and I have valid invoices ready.

However, when I try to list these products using their EAN codes on my USA seller account, I only see the option “Copy This Listing” — the “Sell This Product” option is not available.

Out of curiosity, I switched my account to Amazon Mexico and tried listing the same products there. It worked perfectly — the “Sell This Product” option appeared without any issues.

I’m really confused because the manufacturer and distributor assured me that there are no restrictions on these products. Since I don’t want to ship inventory to Mexico, I need to find a way to list these items on my USA account.

Has anyone experienced this before? Do you know what I should do to list these products in the U.S. marketplace?

Thanks in advance!

I am here today for help, if mods can look into it this would be great. If someone can tag them for me would be great. Thanks

The the past several weeks the customer (always different names) keeps buying 2-3 of my ASINS and drop ships it to different locations around country FBM. After that they open a return request and return some random junk, sometimes just pieces of paper. How do I know if this is the same person? Easy, all the returns were dropped in Ontario, California UPS. All the tracking show that it's been coming from there, even though the original address on label is always different, all around country.

I opened T safe claims, i get reimbursed, however i still get charged for return label. Also i been spending a lot of time documenting, taking pictures and submitting it.

Here are some of these order.

114-8720681-2860267

113-0321539-3822626

113-2000529-3352225

112-6158731-6735402

112-8111882-8666617

114-3023231-0538643

113-0679097-9522657

112-3426606-5339453

112-5665376-5313033

112-7586125-1789800

112-5770545-4656228

112-7872195-9599436

112-8106046-8802631

These 3 new orders are I believe are also part of this gang 112-7959758-3348210, 113-9973143-8054612 and 112-9306849-5590629. How do it know? Because these ASINS have buy box for my FBA listing, but they specifically go down and buy FBM offer. No one else buys these like this, only this person.

I am tired of spending so much time and energy on this fraudulent buyers. Is there anyway mods can look into it?

Thanks