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Hello,

I have been successfully selling on Amazon for over 2 years. On November 25, 2024, I received an email (which also appeared as a performance notification in my Seller Central account) requesting additional documentation (invoices, receipts, contracts, or delivery orders from supplier) to confirm my eligibility to continue selling a certain brand. The email also stated that if I did not upload the required documents or receive approval within 1 week, my listings for this brand would be deactivated.

I followed the steps provided in the performance notification and submitted all required documents on the same day (November 25, 2024) via the following process:

1. I navigated to the Catalog > Add Products menu in Seller Central.

2. I searched for the relevant ASIN listed in the performance notification.

3. I clicked "Apply to Sell" and then selected "Request Approval" to upload my invoices and submit the application.

Despite my timely submission, all of my listings for this brand were deactivated on December 2, 2024, because I had not received any response from Amazon within the stated 1-week timeframe.

Since my submission, I have received 7 identical automated emails from nt-sfpa-review@amazon.com (dated December 10, 17, 19, 21, 22, 23, and 24), each stating that my application is "under review" and that I can expect a resolution within 2-3 business days. However, it has now been over 4 weeks, and my application is still marked as "Under Review."

Additionally, I have a significant quantity of inventory for this brand stored in Amazon FBA warehouses, all of which has now become stranded inventory. If this issue persists, I may be required to create removal orders, resulting in considerable time and financial losses. This situation is severely impacting my ability to operate effectively.

I have created multiple cases regarding this issue, but every response I receive simply instructs me to wait for the Application Approval Team's decision. It appears that my application may be stuck in the system due to a glitch or technical issue, as no actual progress has been made despite the repeated assurances.

I kindly request that a moderator review this matter and determine the appropriate next steps to resolve the issue, whether that involves escalation to the internal Application Approval Team or any other necessary action.

My case ID for this selling application is 16721352531

Thank you for your assistance.

okay so this is second part explaining why I believe (i can be wrong, still hear me out) Amazon is totally unsafe for its 3p sellers especially fba sellers.

Like I said I will be listing events, situations that made us quit as 3p sellers on Amazon after two years of good, growing business.

This happened earlier this year, what happened was, we used to ship for these two years from one of our brand distributor and they were dealing only in marine niche items, specifically only one brand and it was in no way related to or manufacturing garden items.

Yet we received warning from Amazon due to a customer claiming that he ordered xyz marine item from our store and instead received a small handheld gardening hoe, when we received second time the same complaint from the same customer we returned all of our inventory to our supplier by making removal order and there it was, our supplier received a small handheld gardening hoe.

Amazon was asking for explanation, we give them invoices, shipping labels and everything that neither we shipped that items (obviously we won't) and that nor our supplier deals in such products (Amazon can check them online) and yet Amazon wasn't accepting our explanation, refused to remove violation and I was told by expert sellers here on seller forums that if I ever receive another similar violation in next six months on our account, Amazon will suspend/deactivate us, so we need to be really careful.

It was suggested that we should avoid FBA business model altogether and move to FBM.

I took this case to seller forums and one of the good mods here took interest in it though his reply was that the concern department/team will look into this case but will not share details about outcome with me.

I was hoping to at least get that violation removed but afterwards it wasn't and I was told there no updates for me on that case anymore.

Btw we did find that handheld garden hoe brand on Amazon because our supplier send us picture, I believe it was Amazon warehouse/fba employee who used our labels on that gardening brand items by mistake and thus this whole situation happened, now imagine if that happens to any of 3p fba sellers in six months duration, who would be responsible for that... given that it is almost next to impossible to convince Amazon AI/bot/etc that its not your fault...

We were selling just over a dozen products, doing only fba, imagine if we expanded to 100 asins, imagine the occurrence of such situation and its implication for our Amazon store....

Hello,

We have found discrepancy in shipments FBA18B54GJP2 and FBA18B4ZY6F0. These shipments were delivered using AGL . We've opened cases but nobody is responding. Please refer to case ID 16824697941 for reference. Can you please guide us how to resolve the issue here?

@Seller_OOVUXZLmb2UEH@Seller_1V6x3kIX9gtD0

Hello,

We’re currently facing an issue with one of our product listings, which has been flagged with the following error:

“Remove any non-compliant mark-up from attribute [item_description] to ensure your data meets Amazon's guidelines: Don’t use HTML, JavaScript, or other types of code in your product detail pages.”

This product has been live and performing well without any compliance issues for an extended period, and we have not made any recent changes to its description or formatting.

To resolve this issue, we have:

Carefully reviewed the product description to ensure it contains no HTML, JavaScript, or prohibited formatting.

Cleaned and re-uploaded the description in plain text format.

Waited over 48 hours for the system to process the updates.

Despite these efforts, the error persists, and the listing remains suppressed, directly affecting our sales performance.

We believe this might be a system error or a misflagging issue, as everything appears compliant on our end.

Could you please assist us in identifying the specific content or element triggering this error? Any insights, steps, or recommendations for resolving this issue quickly would be greatly appreciated.

Thank you for your attention and support on this matter. We look forward to your guidance in reinstating our listing as soon as possible.

Order shipped on time,delivered on time and tracking shows delivered.bought shipping through Amazon buy shipping as FBM.Buyer claims did not get it.Amazon refunds and takes funds from me through an AtoZ claim as not recieved.I believe Amazon is supposed to cover this with buy shipping protection???

根据亚马逊商业解决方案协议第3条，您的亚马逊卖家账户已被停用。您的列表已被禁用。在我们与您合作解决此问题期间，资金不会转移给您，但会保留在您的帐户中。欲了解更多信息，请查看资金支付资格政策:

请发货任何未完成的订单，以避免进一步影响您的帐户

为什么会发生这种情况?

你有一个单独的账号shiqiangdexiaodian，因为违反了我们的一项政策而被强制执行

I am writing to express my concern regarding an ongoing issue with my seller account that has not been resolved for over a month. My account health is in good standing, and I have received positive feedback from customers regarding my products. However, I continue to receive messages from your team stating that there is a violation related to my ASIN and product shipment, which is causing my account to be deactivated. According to your communication, the violation involves a total of 1,400 units, which is inaccurate. I have only shipped 200 units of my product.

Despite providing the correct information regarding my shipments, this issue persists. The email received from your team contains incorrect details, and I have repeatedly explained that the shipment was for only 200 units, not 1,400. Yet, the problem remains unresolved, and my account is still facing issues.

I would greatly appreciate it if you could look into this matter thoroughly and help resolve it as soon as possible. I am happy to provide any further documentation or details if needed. Please check our Account seller center resolve all issue very argent

Hi,

I recently apply for brand registration on Amazon after my trademark for registration approval on USPTO.

I did enter all the information needed and got rejected instantly.

I would like to know my further actions to complete the registration and improve my selling center.

Attached relevant screenshot.

Case : 16939252081

@Seller_t9kvdr2yixQej @Seller_s3amN64nZ4y9V @Seller_RSwABJNHpHnEZ @Seller_OOVUXZLmb2UEH

@Seller_YeWcEeTwlVO93

Looping in some mods here because it shouldn't have to come to this to get a real common sense human.....but this is just where we stand at amazon nowadays.

We have 5 cases going on right now where cases have disappeared at AWD after being received correctly (well, as correct as amazon can receive). SS agents keep stonewalling and saying please provide documents, trailer number, whatever. I'll reiterate these are lost AFTER having been received so there is no need for documents.

Case ID's:

16927619701

16927851251

16927919491

16927884221

16927528311

Mod's please chime in. If a rogue SS agent does happen to come through and resolve a case before one of you respond, then my apologies. I doubt it though.