We got the below message after several attempts trying to recuperate cost of our disposed items.
Basically after numerous exchange with all the reps around the world and bunch of gibberish statements, some rep fire up the “It is not guaranteed that every FNSKUs will be in the first notification email” claim so we send in the statement as form of a question and got the following explanation.
- “It is not guaranteed that every FNSKUs will be in the first notification email”
- This specific sentence is not a part of our “policies”, however, it also will not change the outcome of this case.
- A sentence like the one above is what we would call “tribal knowledge.” In other words, the tenured associate that responded to you has seen a pattern from Amazon that the FNSKU may not always be listed in the first notification.
I’m still flabbergasted by the above statements and wondering if it’s within Amazon’s policy to go by “tribal knowledge”