We received this policy violation:

Hello,

We are notifying you that working with or influencing customers to leave negative feedback to damage or abuse the seller, their listings, or their ratings is a policy violation. This violation negatively impacts your account health. If left unaddressed, this may lead to account deactivation.

Why did this happen?

All sellers on Amazon are expected to follow the Amazon Selling policies and seller code of conduct. As part of the code of conduct, sellers should not attempt to damage or abuse another seller, their listings, or their ratings. This includes, but is not limited to, working with or influencing customers to leave negative feedback. For more information, go to the policy:

https://sellercentral.amazon.com/help/hub/reference/external/G1801

How do I address this issue?

Go to your Account Health page and follow the instructions in the "Next Steps" column next to the policy warning.

https://sellercentral.amazon.com/performance/account/health/policy-warnings

What happens if I do not follow the instructions on the Account Health page?

If we do not receive the requested information, the policy warning will remain on your account for 180 days from the date that it was posted to your account.

Has this message been sent in error?

If you believe that there has been an error, submit an explanation by following the instructions in the "Next Steps" column next to the policy warning on your Account Health page. Your explanation should include the following information:

-- How your account did not violate the "Acting fairly" section of our Seller code of conduct.

-- Evidence that shows that your account has not attempted to leave negative feedback to affect a competitor.

We're here to help.

Contact us if you have questions about this action:

https://sellercentral.amazon.com/cu/contact-us

To view your account's performance, go to "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device or go to the Seller Central dashboard:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Amazon.com

Sincerely,

Seller Performance Team

Amazon.com

We have not done anything this notice is saying. We have not left any feedbacks or reviews to our competitor. The last seller feedback made from our account was February 27, 2024, it was positive. It was not an ASIN we sell.

The last product review was a positive one, was November 21, 2024, purchase of office supplies. We don't sell anything in that category.

We have not made any purchases that are in the categories we sell. Most purchases are boxes and office supplies. We attached a screenshot of our purchase history in our appeal.

We have never bought from our competitors. We haven't left feedback to our competitors. We haven't asked anyone to buy from our competitors and leave them feedback. We haven't hired anyone to solicit feedback or leave anyone else feedback. No other party has access to our account.

No one in my family has used their buying accounts to leave any feedback positive or negative. No one in my family or anyone who I have regular contact with has bought any ASIN we sell. And again no one has left any feedback or reviews.

We only sell name-brand items and all our inventory is FBA. We have no contact with our customers. We have not asked anyone to buy from our competitors.

We filed an appeal saying all of this in a more condensed manner and got a response back saying:

"We received your submission. Your submission did not include the information as requested on your Account Health page for this warning. We do not have enough information to remove the warning from your account at this time. To remove the warning, view the policy warnings on your Account Health page and follow the steps next to the policy warning to submit the required information.

https://sellercentral.amazon.com/performance/account/health/policy-warning"

Can anyone please help me appeal this? We haven't done what they're saying. How do I show evidence that shows I have not attempted to leave negative feedback to affect a competitor?

Brand name: Haysandy

1、ASIN: B0BHR2L4KB,B0BHR363NC,B0BHR1ZWWR.

This ASINs was created with Brand name: Haysandy, However, the brand names were maliciously modified to "Tstars".The brand owner are unable to list under the correct brand name on CA.The seller has repeatedly appealed and still cannot restore, which seriously affects the normal sales. Affected site CA, please help, thanks.

2、ASIN: B0B6FKYC9M,B0B6FLSW6P,B0B6FLKPW9,B0B6FKYXVN.

This ASINs was created with Brand name: Haysandy, However, the brand names were maliciously modified to "romacci".The brand owner are unable to list under the correct brand name on CA.The seller has repeatedly appealed and still cannot restore, which seriously affects the normal sales. Affected site CA, please help, thanks.

We have tried to open an advertising case to solve the problem of the brand name being tampered with (case id: 17400512781), and the customer service replied that we need to wait seven working days, but we still cannot wait for the specific follow-up results after seven working days.

Affected site CA, please help, thanks.

@Seller_nS0jcFQNDLG3e

Order 114-3646746-4749828

We sell this product regularly. This didn't suit customers needs so he wanted to send it back and opened a return request. Return requests are automatically approved.

Customer opened a A-Z claim the next day. I disputed this stating that customer just needs to use the approved return request and send it back and there isn't any need for a A-Z Claim. Amazon denied me and reason being as that I did not reply to the return request in time. There isn't anything to reply to? The return request is automatically approved and there isn't even a place for me to really communicate with the customer on this. I don't understand how a simple return gets approved for a A-Z and then I am punished on metrics and automatically refunded on something that should not have even been allowed on a A-Z claim. This is a very simple thing, customer just needed to return it. We where no fighting or disputing them at all, just simply follow the return process.

I am extremely frustrated with the handling of my Missing Items from Inbound case. After a three-month wait, I was asked to resubmit documentation that I had already provided – over 20 pages for multiple ASINs.

To my dismay, the response I received was a generic, dismissive message stating that my claim didn't meet their requirements and that the case was closed. They offered no specific information about what requirements were not met.

This is unacceptable. I am willing to provide any additional documentation needed for specific ASINs, but I expect reimbursement for those ASINs where I have already submitted the requested documentation.

One glaring example: I shipped a box containing 34 units of one ASIN. They initially marked it as 0 received, only to later find 1 unit in their warehouse. This demonstrates a clear lack of accountability and inventory control.

I'm now left wondering if my 'missing' inventory will mysteriously reappear on WOOT, since it seems they have trouble accurately tracking items.

This situation has been incredibly frustrating and time-consuming. I need this issue escalated immediately.