Today I found one of my products on Amazon as “Ships from and sold by Amazon.com” with a considerably higher price and Amazon Prime offer of free shipping–and a 1 to 2 month delivery window (which is bad for our brand, we ship daily)
Our items are specialty items and require customer service–which we provide 7 days a week via toll free number. This is why we do not have outside distributors–customers rely on our customer service team to use our products properly and answer technical questions.
Has anyone else had this problem? I have emailed Amazon to ask how they’re stocking our products, so far no reply.
I own the brand, the trademark, and the copyrights. I manufacture the product. I am the sole distributor. I do not have an FBA agreement with Amazon and I ship all my own sales.