I don’t know what you folks think, but in my world, this is just plain stealing.
Greetings from Amazon Selling Partner Support,
Thank you for contacting us about the order ID: 111-XXX that was refunded to the buyer.
Before anything else, I would just like to extend my sincerest apology for all the inconvenience this has caused you.
Because in this kind of scenario that customer was wrongly refunded, yes, your account should be eligible for reimbursement, but, please understand that we are processing the reimbursement after 45 days starting on the date the order was refunded. Within the said time frame we are also waiting/confirming if the item(s) will be returned back to Amazon’s warehouse. We are applying this policy to ensure that we are not breaking any policy promulgated by Amazon.
Moving forward, I scrutinize further and review the refunded date of those orders to process any possible reimbursement, as a result, however, our system shows that the following orders were refunded less than 45 days. With this regard, rest assured that Amazon will take full responsibility for those refunded orders.
Reimbursements are processed automatically if the item is not returned to the fulfillment center within 45 days. If you are not reimbursed after 45 days, contact us again and we will investigate.