I’ve received complaints from customers that they get scratched, cracked and sometimes burned products. It seems like the lazy fulfilment team doesn’t check for damages anymore before putting them (customer returns) back to be sold as new.
Which means competitors can now get someone to order a bunch of your products, damage them, and send them back as “customer returns” for a full refund, and damage your reputation.
What can I do?
Do you have this setting enabled?
For future shipments you need to apply an obvious seal so that when Billy the warehouse worker glances at a return he’ll go…opened, not new.