Our company recently signed up with Amazon Pay to accept payments on our website.
So far it’s been a total disaster but we’re making progress. We like the ability to offer our customers convenient options to pay and Amazon Pay is a trust builder for our customers and we enjoy using the services. Seamless flow and integration so far. There was some trouble at the beginning setting up.
However, does anyone have any tips on dealing with Amazon pay customers? So far they seem to expect Amazon Prime shipping rates for free whenever they purchase.
We’re normally able to do that for them and do ship with 1 day handling time and 2-3 days USPS delivery but it was busy the past 2 weeks of course. And we had a few complaints, but only from Amazon pay customers.
Appreciate your feedback.