Our Amazon Pay account was deactivated. In the deactivation notice, Amazon stated:
If you would like to appeal this decision, click the “Appeal” button on the “Notifications” page in the “Performance” section of your Seller Central account: https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html.
This is precisely what we did. Nothing more, nothing less. Several hours later, we received this response from Amazon:
Since we did not send any emails to any Amazon email addresses regarding this appeal, this response makes zero sense.
We reached out to Seller Health for support, they created a ticket for us (ID 8017808001). This case was transferred on Feb 20 (5 days ago now) and we have heard nothing back. Please advise.