Last week, I received a generic email from Amazon Pay suspending our Amazon Pay account and I have no idea why. The email we received from Amazon gave us absolutely no details whatsoever.
I reached out to Tawnie, whom was Amazon Pay account manager, and received an auto-response that she was out of on maternity leave. I contacted Stephen, the person referenced in our auto-response, and he was not able to assist me. He also told me that as of January 1st, I no longer had an account Manager and I have no idea why.
Here is the email. As you can see, it is completely devoid of any information whatsoever.
Our company has used Amazon Pay for many years, has certainly done 7-figures in transactions over that time and our metrics are perfect. Below is a screenshot showing our metrics as of this morning (3/30/20)
If I’ve done something wrong, I would like the opportunity to fix it. But I received no warning, no information about it and the last email I sent shows up as “our case cannot be reopened”.
Anyone have any guidance?