We have been developing a software for marketplace sellers so that they can manage all marketplace operations from one centralized web based platform such as inventory, order and listing management and our customers require order fulfillment as well. We have been granted full developer account for all other marketplaces except Amazon. We have received the following message for our MWS application for order fulfillment.
“At this time, we are not approving the use of PII for new applications or functionality. We apologize for any inconvenience this causes and we will communicate if and when this changes. You have been granted non-PII MWS access based on the information you provided. Please review the attached document to understand the type of data that is available to you.”
Our customers are very frustrated that they can not fulfill orders through our software because we can not get address data from Amazon orders. We only need shipping address for creating shipping labels.
Our application runs on Amazon cloud and we implemented all security protocols that Amazon requires for MWS access but we still did not get approval for PII. We were only granted a general role access without any PII data. Our three years of work for developing this software would be wasted without order fulfillment feature.
We would appreciate any help or comments about how to fix this issue.