Amazon not accepting invoices ! What to do?


#1

Hello Guys! My account was suspended 2 months ago, because 2 buyers made false claims about counterfeit merchandise. I provided all the invoices from my supplier which is one of the biggest companies in the US. They sell their merchandise (clothing) to big companies like Saks fifth ave, Barneys, etc . After providing the invoices , Amazon sent me a message saying that they were unable to verify my supplier and that they may not reply to further emails! What should I do ?


#2

Bump


#3

Not related at all . Now the concern is that they are not accepting the invoices. Please READ before you reply.


#4

I have read all 3 threads and they are all about the same suspension.


#5

Clearly didn’t read that I’m asking about Amazon NOT ACCEPTING INVOICES… If you don’t read before replying , simply don’t say anything. Let other reply things RELATED to the question.


#6

If they don’t accept your invoices, your suspension letter should give an alternative way to get your account back. You have not even posted your suspension letter from Amazon so anyone can help you.


#7

Dear - - ,

You still have not provided sufficient information to reactivate your account.

We may not reply to further emails about this issue. For privacy reasons, we do not provide details about our investigation methods.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com


#8

This is not the first message that Amazon sent you.


#9

Dear Seller,

We received your submission but do not have enough information to reactivate your account at this time. We cannot accept this invoice because we are unable to verify the supplier.

To reactivate your account, please send the following information:

  1. Copies of additional invoices or receipts from your supplier issued in the last 365 days for the ASINs listed at the bottom of this email:
    –These documents should reflect your sales volume during the last 365 days.
    –Please include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
    –You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

  2. An updated plan of action that explains:
    – Greater detail on the issue(s) that you believe caused the complaints about the authenticity of your items.
    – Greater detail on the actions you have taken to resolve the issue(s) that caused the complaints about the authenticity of your items.
    – Greater detail on the steps you have taken to prevent future complaints about the authenticity of your items.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

How do I send the required information?
Please submit this information by replying to this email.

What happens if I do not send the requested information?
If we do not receive the requested information, your account may be deactivated.

We’re here to help
You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560).

You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amazon-Seller/id794141485) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.


ASINs: B0— -, B0— -G

Sincerely,
Seller Performance Team


** After this message, I sent the invoices Again and the updated plan of action. The response was ‘’ not enough proof’’ Although all the invoices were provided! What should I do. I mean this is really concerning , because my supplier is reliable and doen’t sell Chinese crap or counterfeit items at all.


#10

Hopefully, someone will help you with this.


#11

Yeah hopefully hahaha


#12

I don’t know what else to tell you. You might have to post the invoices for someone to see. They might be able to tell you why Amazon won’t accept them.


#13

Bump


#14

Did the invoices have all the ASIN’s - and did you do everything Amazon asked? It also appears they are not liking your plan of action. I went through this myself recently, it’s a tough spot to be in when you don’t get much information. I would make sure that you give Amazon all the info they ask for, even in the order they ask for it. If there is one part of it that is off, they seem to reject it.