Hello! This morning most of us should have gotten an e-mail from the Amazon team with some new policies. I am looking for help interpreting the last part of said e-mail, regarding tracking.
>New Requirements to Offer Two-Day Shipping
>Beginning next week, there will be new requirements for sellers that want to continue offering the Two-Day Shipping option. If you do not meet these requirements by October 15, 2014, Two-Day Shipping may be disabled in your account
>You will be required to use a trackable ship method and provide valid tracking IDs on most orders. You must have a minimum of 94% tracking rate on orders placed with Two-Day Shipping and an 80% tracking rate across all orders including those with Standard or Expedited Shipping. Orders with Standard Shipping that contain only media products are not included when we calculate your tracking rate.
So we ship a lot of items in plain white envelopes with no tracking. The items are $1-5 and are collectible cards. Such a large percent of our orders fall into this plain white envelope tracking, we only have tracking on 9.8% of our orders. You would think this causes problems but we have minimal issues (0.07% ODR).
Since this e-mail we have become concerned about the future of our orders. Main questions are:
- Does not having tracking on a majority of our orders ONLY impact our Two-Day shipping privileges?
- If the policies are not limited to Two-Day Shipping privileges, do we face any other penalties?
We have contacted Amazon via phone about this twice, and got different answers each time. One saying we will be fine, and the other saying we need to change.
I am looking for help on the interpretation of this e-mail and the policy I am referencing to. Another employee is still working on getting clarification from the Amazon team, but I want to now how you see it.