Our account is now wrongfully deactivated due to outstanding information requests for INFORM Consumers Act in the seller central that CAN NOT BE FILLED IN by Amazon’s systematic error.

We’ve created the case ID 17506106631 and also called Account Health Specialist yesterday with the ID 17509172371.

Our account health score has always been around 950 – 1000 for over years, but now account closed because of this whole entire Inform Consumers Act glitch.

Please help.

@Seller_RSwABJNHpHnEZ

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@Seller_vW3l7M6oLYiHv

@Seller_FJwyF3iu5qxUY

@Seller_s3amN64nZ4y9V

@Seller_SBIjJooGeXSQ6

@Seller_YeWcEeTwlVO93

@Seller_4GjtS9k0cnHHv

@Seller_QYS7Alex1XIw4

@Seller_0LGKv5aIHcC3F

@Seller_37l8i4vuvugjG

@Seller_xZDr9fGL2TbRP

@Seller_c2KLMXKhUYF3u

@Seller_zukQNO61PzGck

@Seller_NGsbQYFacZKVL

@Seller_nt9X7GoCkqXGB

Hey everyone,

I’ve been trying to get ungated for Dove and keep getting denied, even though I’ve submitted an invoice from Target which from my understanding is an accepted distributor. Every time I apply, I receive the same automated rejection stating that my document is "unacceptable," but I can’t get a clear answer on what’s wrong with it even when I respond to the rejection letter.

I've contacted Seller Support multiple times, but they keep telling me to reapply without giving specific feedback on what needs to be fixed. I’ve also included real-world product images with my invoices to strengthen my case, but I still get denied.

Has anyone successfully gotten ungated for Dove recently? If so, what worked for you? Any advice on how to get an actual human review instead of these automated responses?

I'd greatly appreciate any help in the matter, thanks in advance!

Hi everyone,I’m running into a frustrating issue while trying to register my brand on Amazon. I’ve submitted multiple images of my actual product with my brand logo clearly shown — and yes, it’s my own photo taken with my phone. But I keep getting the same rejection message: The product images you provided do not display the label permanently affixed to the product or its packaging. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them.I’ve tried different angles, lighting, background, etc., but I still get the same message. It’s my real product, with a real logo on it — not photoshopped. I even printed the logo directly onto the packaging, and still no luck.Has anyone dealt with this before? Any tips on how to get past this? I just want to get my brand approved — this feels like a brick wall.Appreciate any help!

We have a product for ASIN B0D95QD6C5 that has been flagged for compliance in the whitening and whitening category. We explained in the compliance record section of the backend that the misjudgment was successful, and this compliance has already been approved. However, the product has not been restored for a long time. We currently have no path to submit an appeal. It has been three months since we opened the email case appeal and it is still under review. Could you please help us check the issue with ASIN B0D95QD6C5? The relevant compliance audit case ID is 16656083991. Please help us restore ASIN B0D95QD6C5 as soon as possible. The product has not been restored for four months since its approval, which has caused us serious losses. We hope you can help us restore ASIN B0D95QD6C5 as soon as possible. Thank you!