After receiving multiple requests/suggestions from Amazon to branch out into Japan and much success in just about every other Amazon marketplace for some years, decided to take the plunge.
Hired a Japanese native VA to translate our listings, instruction booklets etc. into Japanese, changed labels on the product into Japanese. Meanwhile, logged into Amazon, tried to open/connect the existing account we have to amazon.co.jp (using same email address for all other marketplaces under global selling).
Entered credit card details, bank account details (new dedicated Japanese bank account) and just got started creating a new listing (about 10 minutes in) and out of the blue, red flag performance email notifying we were suspended!!!
The appeal notice (in Japanese) seemed to be asking for company documentation, proof of incorporation, utility bills, etc. Hadn’t needed to provide these since we opened up in the first marketplace years ago. Still, I provided them anyway. No response.
I’ve tried for the last two weeks to communicate with them (also in Japanese), but they keep closing the ticket (case) without a helpful response. I’ve tried re-opening the case a number of times. The only mildly helpful information seems to be that the case is ‘transferred’
Seems more trouble than it’s worth, so I’ve asked them to refund the rather large fees they charged to our card for opening the account. Still no proper response. Seems Amazon Japan are a law unto themselves.
Now when you go into our case log, all their standard responses have been deleted, leaving only my questions. Also I cannot reopen any of the cases. When attempting to reopen a case and submit it, it does not reopen, it stays ‘Answered’
What would you suggest I do? A chargeback on our credit card and leave it alone?
What a waste of time and money.