We opened a case with Amazon over 1 of our products, which was singled out and assigned a higher FBA fee despite being the same dimensions and weight as some of our other products. After investigating, Amazon claims that they ran the unit through a cubiscan system, and that the resulting measurements should cause our FBA fees to be even higher.
Our units were specifically packaged to meet Amazon’s specs for Small Standard-Size apparel, with poly bags measuring 12" x 15" when empty (sometimes as low as 13" long when sealed), and we’re selling thin cotton dresses that fold down to well under 0.75" in thickness. Yet Amazon claims their cubiscan measurements were:
Length: 17.299999982354 in
Width: 14.699999985006 in
Height: 1.199999998776 in
So they somehow added over 2 inches in length, 2 inches in width, and almost 0.5" in height, despite using a machine that is touted for accuracy. This is a massive difference and seemingly impossible considering the maximum dimensions that our poly bags can accommodate. It causes our FBA fee to jump from what should be $2.81 for small standard-sized apparel, to $9.80.
In our case, this fee increase completely destroys any economic benefit of using FBA at all.
I’ve sent photos to Amazon justifying our own measurements and asked them to re-measure on their end. Have other sellers experienced a discrepancy like this? How was it resolved?