Has anyone experienced these issues with Amazon fulfillment team? Lately, customers have been complaining about receiving the incorrect product which are fulfilled by Amazon.
After countless emails of customers complaining about receiving incorrect items, they have provided us photos of what they received and these photos show that Amazon has been relabeling our units incorrectly and pasting them on top of our barcode label that we prepare before shipping to Amazon. Amazon did not inform us about any of these relabeling requirements, as we are not opted into labeling preparations by Amazon.
All I am left with is opening a case to run a bin check on these ASINs and left with the same reply “Amazon does not relabel units without permission…”
Has anyone had this issue in the past? Is there someone to contact at Amazon about this? Amazon Seller Support does not provide any support or any assistance past a bin check. Yet, I have plenty of photos which show Amazon`s label on top of our label and still they have denied any guilt.
Any suggestions or help would be appreciated.