Dear Amazon Seller Performance Team and Fellow Sellers,
I am reaching out regarding the ongoing issue with my account deactivation, which was initially suspended due to authenticity concerns related to ASIN BOCJYNPVYR in July 2024. After receiving customer complaints, I proactively created a removal order (Order ID: 2408191NHW) in August 2024 to ensure no remaining inventory in Amazon's fulfillment centers.
Since then, I have repeatedly submitted all requested documents, yet my appeal keeps getting rejected without any clear reasoning—only a vague response stating that I "do not have enough proof." Despite this, here are the facts:
--The ASIN is no longer in the catalog.
-- There is no inventory in FBA.
-- The listing has been permanently removed.
-- I have no intention of selling this ASIN again.
Documents I submitted:
✔ Supplier Invoice
✔ Brand Authorization Letter
✔ Shipment Details
✔ Tracking Details
✔ Removal Order Details
✔ Business Insurance
If this ASIN no longer exists in my account, why is my account still deactivated over a non-existent issue? I have even taken additional steps by obtaining business insurance to ensure coverage in case of future issues, showing my commitment to compliance.
I urgently request Amazon to:
-- Provide a clear and specific explanation of what further proof is required.
-- Justify why my appeal keeps getting rejected despite the ASIN’s removal.
-- Immediately re-evaluate my case and restore my selling privileges.
Additionally, since my account is deactivated, I have no direct way to contact support via phone, making it incredibly difficult to resolve this matter efficiently. Am I expected to keep fighting for account reactivation when the ASIN in question no longer exists? I would also appreciate input from fellow sellers who have experienced similar issues.
Best regards
