Hello. We have a problem. I’ll just go ahead and explain everything.
We have created a seller account on amazon US in January. It took 4 months of preparation and finally we had 2000 items in FBA warehouses ready to be sold. After just 2 days we got a message saying something like this:
“Your Account has been deactivated in accordance with “Section 3 of Amazon’s Business Solutions Agreement”. We’ve found that your account is related to an account that may not be used to sell on our site.”
Basically overnight (while I was sleeping, keep in mind I am the only one with access to the seller account) we had been enrolled in their Global Selling platform where you can open accounts in each marketplace they operate. (Europe, Middle-east, Australia, Brazil etc.) And we have been signed up for the European and Japanese marketplace accounts without our permission or approval.
So now in the middle of a product launch we got stopped - because of something we didn’t do. To resolve this they want to verify our personal and company documents to approve us for professional seller accounts in Japan and EU first and get approved to sell there, and then appeal for the US account re-activation. We do not want to sell there and to lose out precious time, but we have sent them the documents anyway and have been waiting for the approval for 3 days now. We always get the same “chat-bot” e-mail about needing more documents.
Amazon Seller Support (Only UK answers their phone) said that Amazon doesn’t just enlist accounts for global selling randomly and automatically, but I have increasing evidence of other people having the same issue. I can call them forth if need be. I found them on Facebook groups and Amazon forums. This is happening to many of us - and yes - Randomly. So I am losing sales, ranking and potentially I might have competitors copying my design now that they saw it. It is bad.
I even wrote to Jeff@amazon.com, but he might be busy - No answer.
Thank you, Silvestar Dimitrov