Amazon auto authorize return after 69 days of delivery? Now I have to deal with A-Z


#1

I sold a GPU on AMZ on March 15. On Mar 18th it was delivered. Fast forward May 26 I received a return authorization. I don’t know why AMZ auto authorize this with a free return label. I tried to explain to customer it is out of return policy but he return it anyways. I haven’t refunded the money yet, so now he filed A-Z. What do I do?


#2

Amazon at its sole discretion can authorize a return way past the normal return window. I had one once that was 7 or 8 months after the order. If Amazon authorizes the return you have to accept it and refund it. It is a real bummer when that happens. Since you didn’t and the customer opened an A-Z, though, really your best option at this point is probably to try and fight the A-Z to try to prevent it from counting against your metrics. Explain that it is past the return window. I don’t know if it will do any good, but worth I try. If you refund now that he opened the A-Z, you will automatically lose the A-Z and it will count against your metrics. Good luck.


#3

For orders placed on Amazon, most items delivered between March 1, 2020, and April 30, 2020, can now be returned until May 31, 2020.


#4

Did not see that until last night. Thanks