Amazon appeals team ignoring me


#9

Dear ${NAME IF AVAILABLE OR BUSINESS NAME},

We have reviewed the document(s) you recently provided but do not have enough information to reactivate your seller account at this time.

{We were unable to complete the review because you failed to provide the document required for the appeal.}

During our review, you will not be able to sell on Amazon. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. If you currently sell on Amazon, we need additional documentation to verify your payment methods and your identity.

How do I reactivate my account?
Please confirm that there is a valid credit card on file, and provide the requested document(s) in .pdf, .png, .jpeg, or .gif format. These documents must be authentic and unaltered.

The name and address on the document(s) must match your name and address in Seller Central. Please certify that you have provided the document(s) in one of the supported languages. Supported languages include: Arabic, simplified Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian, and Vietnamese. If the documents provided are not in one of the supported languages, the original document must include a notarized translation into one of the languages previously mentioned.

How do I send the required information?
Please submit your documents by following this link:

Once we receive your documents, we will review them and decide whether you may sell on Amazon again.

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.com to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.

We’re here to help
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

You can view your account performance at or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team

That’s what they sent me in may…


#10

June 29, 2021 4:35 PM BST

Additional information
Here is an electricity bill with my name and address on it .

Attached
:paperclip: AB093538-A95C-4564-9B3B-72A3429FA3F6.jpeg
:paperclip: F6D58990-08D2-4235-99E2-6552558CA1E1.jpeg

July 2, 2021 11:48 PM BST
Additional information
Hello Amazon team,
Why are continuously ignoring me . You have said you deal
with these issues within 48 hours, it has passed that and I
am simply being ignored. Please, can you resolver this
situation. I have submitted the documents requested.

Attached
:paperclip: CB61D212-BD62-4CE1-9156-660EBB024E38.jpeg
:paperclip: EE9B37BF-56B1-4132-926A-C883E3F07EB6.jp


#11

Not helpful verbiage.


#12

Before this I have sent many responses with the required documents, and they have simply responded saying it doesn’t meet the requirements.

Hello , We have reviewed the document(s) you recently provided. We were unable to verify the document you provided because the name on the document does not match the Legal Entity Name entered in Seller Central. Please provide the following updated documents and confirm there is a valid credit card on file: --Utility bill with name and address visible --Business license --If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please submit your documents by following this link Once we receive your documents, we will review them and decide whether you may sell on Amazon.com again. If you do not send the requested documents, we may cancel your listings and any funds in your account may be held for up to 90 days, but funds could be held longer. Learn more about account reviews in Seller Central Help You can view your account performance at or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. –

Sincerely, Seller Performance Team Amazon.com

This is what they sent previously when I responded with documents that I am referring to.


#13

This is the most recent messages as they have not been responding. I am desperate.


#14

I will cover the most common reasons, in no particular order, for your submission to be refused. A lack of response likely means that you are in a really long queue and they have not reached your submission yet. Amazon can take as long as 45 days to respond to your submission.

  1. You did not send the documents that they actually asked for. Many people send bank account information, landlord contracts, etc, instead of a utility bill that amazon is asking for.
  2. Your Name does not match exactly across all the documents. If one includes your middle name then they all need to. If you married and your last name changed and your documents do not match because of this then you need to fix that then resubmit the documents.
  3. Your Address does not match across all documents. North may be spelled out in one and another may simply use N instead. This does not match for Amazon.
  4. You are using a prepaid or debit card that does not act like a credit card when Amazon places its dollar hold on it to confirm it is valid.
  5. Not sending all pages of the document
  6. Utilities are in someone else’s name
  7. You have not sent one of the utility bills that they specifically asked for. This bears repeating as I see it so often on the forums.
  8. Sending screenshots
  9. Sending .docx which is not accepted
  10. No valid credit card on the account
    https://sellercentral.amazon.com/gp/help/help.html/?itemID=G861&ref_=ref_macs_cc_faq
  11. When Amazon says ‘Valid credit card on file’ they mean that it has been entered into Seller Central under ‘Account Info’ under ‘Charge Methods’. They are not asking for a credit card statement.
  12. If you are an international seller from outside the US, is your credit card open to international charges?
  13. While Amazon accepts bills and documents in PDF format, people seem to have more success with the JPG format.

Account Verification Utility Bill & Credit Card Questions

Credit Card Requirements
https://sellercentral.amazon.com/gp/help/help.html/?itemID=G861&ref_=ref_macs_cc_faq

Seller Credit Card FAQs
https://sellercentral.amazon.com/gp/help/help.html?itemID=UQLF3C3HXXXERLC&language=en_US&ref=ag_UQLF3C3HXXXERLC_cont_19791

Ninteen Things to do while waiting on Verification.

New Seller Checklist

Consolidated Help for New Sellers by ABC_23

Basic Need to Know Provided by Amazon Help
https://sellercentral.amazon.com/gp/help/help.html?itemID=200421970&language=en_US&ref=ag_200421970_relt_GZQ9RTTZKQVHXMHF


#15

Read everything and every link @ABC_23 has posted. Doing so will resolve your issue. Not reading what they posted will result in your continued suspension


#16

I don’t suppose this little gem of information is relevant?


#17

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#18

Is the credit card you gave amazon a debit card, prepaid, or virtual?

Amazon likes jpeg docs better, so that’s not the issue


#19

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#20

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#21

Then they will not respond unless you send them something new, different and relevant.


#22

No, it does not.

It is not a credit card.

Best of luck


#23

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#24

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#25

You need a credit card which accepts charges from the US. There are credit cards in the UK which are acceptable.

Amazon accepts payments by debit card, but does not accept debit cards to meet the requirement of having a seller account.


#26

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#27

If the issuing bank’s computer did not identify it as a debit card, it may have been accepted. If it later identified it as a debit card, it would lead to your account deactivation.

This has happened to sellers who used a debit card on their seller account for years.


#28

Amazon USA is not in the UK.

You need a true Credit Card to open a US account