Amazon is currently in upper management crisis and not willing to look at fast changing society I’m talking about at least here in USA.
Amazon policy should be adjusted accordingly but they were not for many years standing strongly against sellers and always in favor of buyers.
Buyer’s community has got it and use it for profit but Amazon still playing a game to be a blind one.
Sooner or later Amazon gonna lose sellers and buyers gonna nothing to buy on Amazon.
I’m talking about certain points when Amazon completely blindly refunded 100% to the buyer debiting a seller account based on a buyer- friendly algorithm. But such algorithm was created by a human I suppose.
Another anti-seller algorithm is in charge for removing a listing after a one customer’s complaint regardless of such ASIN was sold in thousands for many years on FBA without any complications or negative feedbacks from customers. So a single voice of mentally not stable customer is in power to cross out a many years good sale history.
To reinstate a listing is almost impossible or associated with HUGE fight with Amazon algorithm or Philippines sitting employees that more likely robot-minded people.
A common sense does not work at Amazon internal team that is responsible for such kind of problems.
Amazon pro-buyer policy is standing frozen in time without changing for decades. It is not right.