Be honest folks......
Who here when they just read the recent beginning of the post "Is there an official who can help..." and already answered "no" and chuckled to themselves before you even knew what the OP was going to wish for help on?
It is a sad state of affairs when 3rd party sellers have become so jaded and cynical (like myself), from the systematic abuse and neglect we've all suffered by trying to sell on Amazon.
I don't understand why, if 3rd party actually represent 50+% of Amazon's business, why Amazon would not want to help us more? Why would Amazon not want to make things easier for us so we can all sell more?
Amazon takes a hefty commission and is always making up more and more fees for sellers to pay. Why then would they not be doing everything they can to make their ecosystem better so they we can sell more; so they can earn more? Like....come on Amazon, help me help you!
Amazon generally makes twice as much as I do on every item I sell, when I sell it. Call me crazy, but wouldn't it make sense for them to actively work to improve the system to help us and encourage us as 3rd party sellers to do even more? I feel like I'm taking crazy pills!
Like; if one of my employees was like "hey man, if you get me a tape gun, a table to work on, and pay me a commission for how much I do, not just how long I'm here, my output would increase 30%", I'd get that done immediately.
Amazon, you have sooo many good people here. I'm not talking about the scammers. I'm talking about the good people here trying to make a living and who actually contribute and add value.
Just a little help would go a long way.
Realistically, if you just did the following, my estimate is that my sales would increase 30% at a bare minimum.
-Give us US based Seller Support
-Enabled US based Seller Support to actually help, not just refer to the "internal team"
-Allow us to modify the ASIN we sell if we have a track record of selling it
-Allow us to speak with customers to provide assistance
-Have a US based appeals team for Seller Feedback that listens to reason
-Give us a loyalty credit for years on platform
-Give us a referral fee discount for maintaining certain metrics (carrot, not stick)
-Charge a restocking fee for FBA returns that are not returned in the same condition as when they were sent
-Guarantee a 2 week receiving time outside of Q4 and Prime week
-Pay us for the sales where you "Missed Fulfillment Promise"
I could go on forever, but you get the idea.
Again, I don't understand why Amazon won't do these simple things that would make each of our businesses thrive and thus make THEM significantly more money. I mean, everyone wins, so why do it?
Pinned by community manager