Last month I hired a company I found sponsored on googled that specializes in trademark filings. The company is called Trademark Falcon. I paid them $99 plus $550 (for two classes) to file my trademark. After they filed with the USPTO, I saw that only one class was filed but the invoice they sent me was for two classes. In addition all the information on the application has my name and address but the details of the trademark company in all the contact fields. After I contacted them about the discrepancy, I got an email saying :
"Your issue of charging you $550 but your application is not reflecting is the delay in processing from USPTO it will be there before the attorney examiner is assigned so in the next 15 20 days you can still check your application it will be reflecting you, 2 classes.
The last issue of your contact details not showing up is to protect our customers from the OPEN DATA policy of USPTO, anybody and everybody can access your contact information you will be receiving multiple scams and calls 24x7 even after the confirmation of your Trademark not only that the frequency of cease and desist letter as well. In case you need us to update your details we can do that too, all you need to do is to request an amendment and it will be done. "
The company claims to be in Cali but they logged into my Amazon account to register my brand from a location in Pakistan under the implication that they have a “relationship” with Amazon and will have my brand registered between 15-20 days after the application is live on the USPTO website. I paid them $400 additional for this gauranteed service but it looks like they just hustled me out of the $275 for the additional class filing and this $400 expedited brand registry service that they offer.
Does anyone have any input on whats going on here? This is my first time going through this process and it has been almost two months since I first started dealing with this company.