After suspending my account, amazon took my balance


My account has been suspended for almost a year and failed to get it reactivated and tried to reactivate soon and always unavailable balance was shown but it was disappear on my account and see the balance went to on the 30th of Dec. 2019. Any sellers have this experience and is this final or if I appear I can get this balance back?
I never thought they would take this amount !!
I really hope to hear your experiences and help me how to appear this case.
Thank you very much in advance.


What were you suspended for?


My account has been suspended due to an intellectual issue,but this issued item was never sold.


If you check the email they sent you, I believe if you don’t get the IP complaint resolved, you can’t get your $ back.


To make sure I understand this

You received an IP violation for something you never sold?


I checked all the mails but amazon never gave me any notice of the balance. So do you mean if I resolve the problem even now i get the amount back?


I still have to resolve the problem but my account still shows me the button to resolve the issue, but why they took the balance?


if you do not get the IP complaint resolved, you cannot get your money back.


I already opened a case, because other sellers received the balance the amount even thought their accout are still suepened. What do you this I have to do the best ? Is it possible to get the $ back if I reactive my account?


Post your suspension email if you would like additional assistance


Ok, first of all, is there still a chance to get the $ back, if my appeal is accepted? because amazon took it already, isn’t it?


As I stated before, it is spelled out in your suspension email. Every suspension is slightly different. SO if you post the email, we can help you figure out if you can get paid or not, I suspect not



Your Amazon selling account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?
We arrived at this decision because we were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.

We’re here to help.
If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (

How do I reactivate my account?
To reactivate your selling account, please send us the following:
A plan of action that explains:
– The root cause(s).
– The actions you have taken to resolve the notices of infringement or violation of Amazon’s policies.
– The steps you have taken to prevent infringement or violating Amazon’s policies.

For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff. These documents must be authentic and unaltered.

How do I send the required information?
Submit this information at

What happens if I do not send the requested information?
If we do not receive the requested information, your account will remain deactivated and funds in your account may be held for 90 days or longer. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.

You can view your account performance ( or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

– iOS:
– Android:…;hl=en
Seller Performance Team


You said you were suspended for listing inauthentic, so the bolded statement above says they may not pay.

This is NOT your original email, so all I can go off of is what you have posted.


Yes, this is my original deactivation notivation from Amazon. and Amazon tells me to reply to this email to reactivate my account.


i want to know the difference betwen the diplay of the balance and the disappear of the balance, both of them are all being held by Amazon and still possible to get back if the account finally get reactivated?