My handmade account was suspended on July 11. I receive the same information as yantashougong
I sent all the information they need on July 11, no reply yet, it’s been 3 days. Tomorrow is Prime day. Angry. And All other Artisan should take attention about this suspending issue.
1 Are you truly a handmade Artisan?
I paint and design all my products, then print and make them. I read the Handmade listing policy word by word, all my products follow the policy.
2 If your product are handmade, why you are so worry about the suspending?
First, prime day is coming, I’ll miss prime day that means I’ll lose a lot order.
Second, after read other suspending case, it needs at least half month to get the handmade account back, that means I’ll lose half month income.
Third, it’ll affect my product’s ranking, even I get my handmade account back after half month, the products won’t be perform well as before. That means what I’ll lose is not just half month income.
3 Why other handmade seller should take attention about this suspending handmade account issue?
Please don’t think your products are handmade so Amazon will never suspend your account, I have the same idea as yours before my account was suspended. Why you are so sure it won’t happen to you if it happen to me?
4 I totally agree with AndThenSome it’s good for handmade if Amazon is clearing the fake handmade seller out, but the thing is, Amazon, please don’t shot the really artisan, ok? I even suspect that the so call handmade review and suspending decision is decide by robot or system, because I believe anyone who have seen my products will not think that they are not handmade.
5 Last year, before Christmas, about 10 of my product were moved out of handmade category, it took me several days to open the case and put them back. First I contact global selling group, but what they act just like they don’t even know handmade category. So after wasting several days, I looked for help from handmade team, they help solve the issue. But just after one day the products were out of handmade again, so I have to reopen the case to do the same thing again.
After this issue, I found other sellers can easily report you product and change your product to other category, but as the seller, you need to wait 10 times effort to solve the issue.
I think the reason is similar with the suspending account. They lack of people to process the case and review the account, but when they suspend the account or inactive the listing, all the thing just need to process by system automatically.
As you can see they say they’ll review as soon as possible and give an answer. But what is as soon as possible, in another post, someone said it take a week to get the answer and another week to get all the listing active. someone said after 19 days, no answer.
Why it takes one day to suspend a account but a week or a month to review it?
Why all the Amazon fee I paid in the last half and 3 year cannot worth 10 minute from Amazon handmade reviewer, the people who process the firstname.lastname@example.org? Why I need to wait so long to wait for an obvious answer? It’s not just my loss, when I lose my order, Amazon lose their fee too, and even the custom’s loss if they found the product in their wishlist is unavailable. Yesterday I got a order on Etsy, the customer is favorite my product but found it’s unavailable so search me by google.
So if there’s anyone from Amazon handmade, seller or employee, please help to give the message to handmade group
Please send more staff to handle the handmade account appeal. I’ve paid you the Amazon fee, please do your service. Don’t just create trouble for the sellers who follow the rules.