I usually sell books, and used to be a ProSeller. My return policies are VERY lenient --I pretty much gave refunds no matter what, and I never had an A-to-Z claim. My seller policies were not specific to me…just Amazon’s regular return policies.
This time, I sold a very expensive item – a safety backpack that allows you to rappel out of tall buildings (I know, weird…it was a raffle item). $700. Shipping was about $50. Buyer requests a refund very quickly, saying “No longer needed” as the reason.
I called Amazon to ask my options. They said that I can charge them a re-stocking fee of up to 50%. That, plus the shipping to return it might convince the buyer to keep it?
I emailed the customer twice to see if they actually received the item. They cancelled on the day it was scheduled to arrive, so that is murky. I’m assuming they actually HAVE the item now. Buyer isn’t yet responding.
Should I let this go to A to Z?
I really don’t want to allow this return, and I don’t want to be out the money. It’s a weird item that will probably take awhile to re-sell.