Action required for some of your listings on Amazon.com


#1

We just got the following email:

Dear Seller,

As part of our ongoing efforts to protect our customers and enhance the customer experience, we are updating the requirements to offer products that qualify as pesticides or pesticide devices. Pesticides and pesticide devices include a broad set of products, and it can be hard to identify which products qualify and why. You are offering, or have previously offered, products that are affected, including for example:


To continue your current offers on affected products after June 7, 2019, you will need to complete a brief online training and pass the associated test. You will not be able to create new offers on any affected products until you receive approval. You are required to take the training and pass the test only once, even if you have offers on multiple products. This training will help you understand your obligations under EPA regulations as a seller of pesticides and pesticide devices.

To avoid interruption of your offers, you may either click this link to Seller Central to start the approval process using a sample ASIN: https://sellercentral.amazon.com/hz/approvalrequest/restrictions/approve?asin=B0002YP612, or request approval using any of your ASINs listed above.

Frequently asked questions:

  1. Why am I receiving this message?
    You are receiving this message because you are offering, or have previously offered, one or more pesticides or pesticide devices. EPA regulations define pesticides and pesticide devices to include a broad set of products, including many that you might not expect. For example, they can include:

• Ultraviolet lights;
• Air treatment units or filters;
• Water treatment units or filters;
• Sound generators;
• Insect traps; or
• Products that make pesticidal claims, such as “disinfects” or “sanitizes”.

For additional information, see EPA guidance on what a pesticide is: https://www.epa.gov/minimum-risk-pesticides/what-pesticide and what a pesticide device is: https://www.epa.gov/safepestcontrol/pesticide-devices-guide-consumers#2.

You can also see Amazon’s Pesticides and Pesticide Devices policy for more information: https://sellercentral.amazon.com/gp/help/202115120.

  1. What does this mean for me?
    To create a new offer on any pesticide or pesticide device, or to avoid removal of your existing offers of these products after June 7, 2019, you must obtain approval by completing an online training and passing the associated test. You need to take the training and pass the test only once, even if you have offers on multiple products.

  2. How do I seek approval to sell the affected products?
    There are two ways to request approval. You can click on this link https://sellercentral.amazon.com/hz/approvalrequest/restrictions/approve?asin=B0002YP612 to start the approval process using a sample ASIN (you are under no obligation to list against this ASIN, but can use it to trigger an approval request).

Alternatively, you can use one of your affected products as follows:
• Login to Seller Central, click Inventory, and select Add a Product.
• Input one of your pesticide or pesticide device ASINs from the list provided above.
• In the search results, click the “Listing limitations apply” link next to the ASIN.
• Click the Request Approval button to start the approval process.

  1. What does the approval process consist of?
    You will be required to complete a brief online training and achieve a passing score of at least 80% on the associated test. Only U.S. sellers are permitted to request approval.

  2. Can I still use FBA?
    Effective June 7, 2019, only sellers approved to sell the affected products may send shipments of those products to fulfillment centers.

  3. How will this affect my existing FBA inventory?
    If you have remaining inventory of qualifying products in Amazon fulfillment centers, you can continue selling your remaining inventory until June 7, 2019. After June 7, you either need to (i) obtain approval to continue to sell the affected products or (ii) create a Removal Order for return or disposal of your remaining FBA inventory. For assistance creating a Removal Order, please visit our How to Create Removal Orders page: https://sellercentral.amazon.com/gp/help/external/200280650.

Thank you,
Amazon Services

Is there anything we need to do? This was a used book we sold last year. Has nothing to do with chemicals of any kind.

Thanks,


How Many Different Threads Do We Need on the Pesticide Email
What? That’s new to me
Amazon bots gone wild
#2

We got another email. Another book on medicine but with no pesticides :slight_smile: ???


#3

Received notice of three so far. I sell books and all three of these were books with no relationship to pesticides.


#4

Do you know if there is a penalty for selling books marked as pesticides? :frowning:


#5

I am getting the same message for speakers that I sell. I have gotten 2 of them so far.


#6

We have received 4 of these so far this morning. None are pesticides or pesticide devices. The only thing all 4 products have in common is that they are made of stainless steel.


#7

Your speakers probably have a keyword like “filter” or something. Dumbest bot ever. Besides books and speakers, it also objects to antivirus software and pillow.


#8

Ok just got a reply from seller support:

Greetings from Amazon Selling Partner Support.

My name is Deepak, I am a FBA Seller Support Associate. I will be happy to help you today.

Thank you for writing back to us regarding the ASIN : ****************, ************** and *************.

Upon reading your email correspondence, I understand that you are concerned about the ASINs : **************, *********** and *************** for which you have received a message regarding the pesticides. I apologize for the inconvenience caused. I will look into this for you.

After further review on your concern, I would like to inform you that the ASINs : B003ZVDHJ2, 0781741874 and 1493684965 does not fall under the category “pesticides”. However the notification which you have received was sent by mistake by our internal team to all other sellers, We regret the inconvenience caused due to this.

Please rest assured that I have completely verified the ASINs : **, *********** and **************** and I can confirm that the ASINs ________, ************* and ************* are not a Pesticides.

The ASINs : ********, ************** and are completely active on detail page and available for sale on Amazon.com.

We have already forwarded this issue to the concerned team and they are aware of this issue.

To know more about the “pesticides”, please refer to the below help page.

Pesticides and Pesticide Devices : https://sellercentral.amazon.com/gp/help/G202115120?referral=A134671FTUQZB7_A2OYKRGR7D8LWX&referral=AEHFRN5FMANZU_A2OYKRGR7D8LWX

We value you and appreciate your business with us.

Have a great day ahead!

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?


#9

Looks like a false alarm :slight_smile:


#10

We got a bunch of these emails on multiple ASINs and the items are not even pesticides.


#11

Yes and No. False in that so many things having nothing whatever to do with pests or pest control have been flagged.

But not False in the sense that we may assume there’s nothing to worry about.

You can never assume that with Amazon.

The magnitude of the problem makes it seem likely they’ll be called to their senses. But doesn’t mean that somebody won’t be shoved under the bus.


#12

I just wonder what test?


#13

I had one of those “Phone Soap” devices that kill all the germs on your phone .Luckily , I had already sold it and I went in and 'deleted product and listing ’ … I’ll stick to books / I don’t need any hassles


#14

If you find a way to actually get ahold of someone; please let me know. We have the exact same situation and searching for way to get ahold of Seller Support is resulting in nothing!


#15

Just create a case with seller support. We got a response within minutes.


#16

Amazon must want all sellers to drop their current products and sell pesticides. I wouldn’t mind dipping my toes into the area in a B2B offering. My first product could be “Scam Away” and used as a repellent for scamming buyers. If it were possible, imagine how much would be needed in the Amazon marketplace…


#17

Pillow? :joy: :joy: :joy:


#18

#19

Dear Sir/Madam

I am selling a product on Amazon. However, my ASIN has been inactived.

How you fix this error from Amazon Bots?

I tried to open a new case on Seller Central, however they didn’t responded.

Did you send the request to any email of Amazon’s team?

If yes, please send me a template.

Thanks


#20

Have you got your listing restore?