We are a 5 year selling account with a perfect feedback score.
Generating About $4 million dollars in sales annually.
With that said we know the requirements for invoices submitted to amazon for all realstes issues.
As a result we only work with 2 suppliers that fully understand the amazon process and are there to help verify everything amazon asked for if needed.
And we never had problems with them the last 5 years.
On 1 nov first out of the blue I got a account deactivation notice from amazon for forged invoices. We have had no pending ASIN or IP cases at that point. All of them were reviews prior to the the suspension on 1 nov.
We have submitted our appeal along with a supplier letter authenticating the last 6 invoices sent and for amazon to contact the supplier if further verification is needed. Until today I have not received a reply or notice from seller-performance-policy in our case.
My little 3 year old and wife depend on amazon income to provide for us.
I genuinely believe that the suspension was in error and can be resolved if a person at Amazon would look at our appeal.
But so far the Seller-performance-policy team seems to have a large workload and I feel our appeal is lost in the process.
I appeal to the moderators to have it in your heart to please help me send my appeal to the correct Department for escalation.
With thanksgiving and Christmas round the corner it’s the last thing I want to tell my family that we are going into foreclosure for something that I didn’t do. And it can easily verified with the supplier.