Yesterday morning, our company received a message saying our Amazon Payments account had been suspended because our website "“may be in violation of our Acceptable Use policy. This policy prohibits the use of our payment service for any transactions involving any good or service that violates local, state, or federal laws or that would be generally offensive to others or indicates animal cruelty”.

36 hours later, I received a nearly identical message suspending our account, saying our website "may be in violation of our Acceptable Use policy. This policy prohibits the use of our payment service for any transactions involving adult oriented products and services. ".

We sell board game products and the vast majority of our customers are youth organizations so I am totally at a loss. We sell nothing even REMOTELY close to adult oriented. When we received the first email, we sent in a message asking for clarification because how do you appeal something when you’re unsure what they found questionable?

The great irony is that our company was even featured in a published Amazon Payments case study about the benefits of using Amazon Pay from a fraud protection point of view.

Any idea? I contacted the person that worked with us on the case study and she’s no longer in Amazon Payments, but she asked some of her former coworkers to check into it…So now I just wait.