After countless appeals (all following the necessary checks like EXACT name and address across all documents matching the seller account) and rejections, I am feeling extremely dejected and am unable to figure out what has gone wrong!
PFB a timeline of incidents that I would request your support on, for helping identify the real reason behind my suspension
KINDLY NOTE - I am not a new seller and this isnt the usual NEW SELLER suspension issue
29th Sept '19 - I changed my credit card details and made the mistake of putting in my brother’s credit card (different name and address from my seller account address)
3rd Oct '19 - Account gets suspended with the following mail
Mail 1 - "Your Amazon Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
We may not respond to further emails about this issue. "
I assumed that this is due to change in credit card details so immediately changed them back to my original credit card. Got notifications that change in credit card have been successful.
5th Oct '19 - Received next mail from Amazon
Mail 2 - "Hello
For your security, we have suspended your Amazon seller account. During our review, you will not be able to sell on Amazon. Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
Why is this happening?
We need additional documentation to verify your identity. If you currently sell on Amazon , we need to verify a change to your payment methods. If you did not make this change, contact Seller Support.
How do I reactivate my account?
Please provide the following documents and confirm that there is a valid credit card on file:
– A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address visible
– Business license, if applicable."
Now my question is that was this second mail talking about the change that I made to my credit card AFTER suspension or was this the primary reason why my account got suspended? Coz like I wrote earlier, I have sent my utility bill and bank account and credit card statement along with passport scan but always receive the same message that account stays suspended. Which makes me believe that maybe i am not addressing the correct issue.
Also I have just been sending the original e-statements in pdf. Do you think taking a colored print, color highlighting the name and address field, scanning and sending files in jpg might make any difference?
Thanks in advance
Requesting @Oneida_Books to share your point of view too