Our account got suspended on February, 18. We have been selling here for more than 10 years and its our first suspension. Your valuable feedback and advise is greatly appreciated. Thank you very much.
1.November 17, 2018 Amazon notice–Removed listings because of buyer complaints about the authenticity of an item. ASIN: B07956MSQQ & B01LWOQZ9T
2.November 18, 2018–Invoices sent
3.November 25, 2018 Amazon notice–Listing Removed from Amazon. ASIN-- B07956MSQQ
4.December 1, 2018 Amazon notice–Cannot accept this invoice because we are unable to verify the supplier. We removed your listings for these items. Don’t relist. ASIN: B07956MSQQ
5.December 18, 2018 Amazon notice–Listing Removed from Amazon.com about the condition
of an item they received from you. ( Used Item Sold as New) ASIN: B06WRSLPXC
6.No response sent by us since we had 0 inventory for ASIN B06WRSLPXC
7.January 25, 2019 Amazon notice-- Listing Removed from Amazon.com about the condition
of an item they received from you. ( Used Item Sold as New) ASIN–B079J5FBKC
8.January 25, 2019–Sent invoices for ASIN B079J5FBKC
9.January 26, 2019 Amazon notice–do not have enough information to reactivate B079J5FBKC at this time.
10.January 26, 2019–Sent more invoices for B079J5FBKC
11.January 26, 2019 Amazon notice–We cannot accept this invoice because it does not cover your sales quantity for the items listed below for B079J5FBKC.
12.Did not send anymore information for B079J5FBKC.
13.February 18, 2019 Amazon notice-- Reviewing our account again for the same ASIN: B07956MSQQ & B01LWOQZ9T from November 2018.(These both ASIN were inactive and closed since November 2018 by us. Inventory removed and disposed. We forgot to delete the listing permanently.)
14. February 18, 2019–Sent them invoices and brief explanation.
15. February 18, 2019 Amazon notice-- -account got temporarily deactivated/ suspended.
16. February 19, 2019–Sent invoices and POA
17.February 19, 2019 Amazon notice— asking for invoices and updated plan of action
18.February 19, 2019–Sent invoices and updated POA
19.February 20, 2019 Amazon notice-- asking invoices for other ASIN
20.February 20, 2019–Sent invoices for requested ASIN
21.February 21, 2019.-- notice to send an updated plan of action
We haven’t sent updated POA yet and would love your feedback before we send it. We are 0 % on all the metrics and 100% customer feedback for last 5 years. 96% products are FBA.
Thanks again for your valuable feedback and time.
(Attachment-- Account health screenshot.)