I normally ship all my orders either on time or early but last Friday i messed up and didn't look at my orders to see when they need to be shipped by, and it turns out there's one order that was supposed to be shipped on that day. I am going to be shipping it out on Monday, but I was wondering how bad this is for my account and if anyone has had experience with this.

Hello! I am respectfully requesting a human review of my account deactivation. I have already submitted two account reactivation requests, but I keep receiving the same response stating that my account is associated with another account beginning with “HEY ORANGE INC.”

I believe this may be a mistake caused by a formatting confusion between uppercase and lowercase letters, as the names are identical except for capitalization.

I’ve already tried to request help through Get Help > Get help with my appeal from Account Health Support, but I keep receiving an automated message saying:

“This is not the correct channel to submit an appeal.”

How can I reach a real person to review my case?

Is there a way to speak with someone over the phone if needed? I’m fully available and willing to clarify everything.

I have a serious problem I hope someone with Amazon can help me with.

@Seller_CnfW62x6yxvJw@Seller_37l8i4vuvugjG@Seller_aEROSwwdnzGiU@Seller_4GjtS9k0cnHHv@Seller_GEZPMc4CeQfh6@Seller_7e4TizkSOVtBf@Seller_hme3Wbydd1ihr@Seller_OOVUXZLmb2UEH

I created a help case, but no one was willing to help me.

Support case is 1756694965

I wanted to start selling in Germany. I clicked on "Register in Europe" from inside my US Amazon Account. I clicked "Sign up in Germany" and got the error shown in the screenshot at the end.

I opened a support case and they told me I would have to get help from Amazon Germany. But I didn't have an account there -- so what was I supposed to do?

I have inventory ready to ship to Germany, so I did what the error message told me to do and registered with Amazon Germany with a different email. Now, since the emails don't match, I am having problems registering my brand in Germany.

Can anyone please tell me what to do to merge these accounts?

Dear Amazon Seller Performance & Forum Team,

I’m reaching out to request urgent manual intervention in my account suspension case related to Section 3 violation for inauthenticity, which I strongly believe is a result of a misunderstanding or a lack of direct verification with the brand.

I have purchased the ASIN in question directly from the brand, with full authorisation to resell. I have provided:

● Invoices from the brand

● Bank statement as proof of payment

● Order confirmation emails

● Letter of Authorisation from the brand owner

Despite submitting these documents multiple times, Amazon continues to respond with the same generic rejection template, without providing clarity on what’s missing or what documentation would meet the threshold.

What’s most frustrating is that:

● The Account Health Services call option has been removed, eliminating the only direct channel I had to speak with a representative for guidance.

● Any case I open through the “Help” section is auto-closed within seconds, citing it's not the right appeal path.

● No one from Amazon has contacted the brand to verify the relationship or documentation — even though the brand is available and willing to confirm everything.

As a compliant seller, I’ve always followed FBA protocols, sold only authentic products, and strictly adhered to the Business Solutions Agreement. I’ve never violated Section 3 policies and have maintained transparency throughout.

All I am asking for is a chance to talk to someone, or at the very least, a manual review by a trained investigator. I am confident that this entire issue can be resolved in 5 minutes if Amazon simply contacts the brand directly.

Even the brand is baffled by the automated responses and inability to connect with someone at Amazon.

I urge the relevant team to kindly consider reopening the communication channels — whether via call or email — for genuine, compliant sellers to defend their business and resolve such critical matters fairly.

This situation does not just impact my account; it damages trust in the process.

Sincerely,

Mas