We are a manufacturer. Back in April I found this forum and based on the issues sellers have, we have avoided selling on Amazon. For reasons that don’t matter, we opened an account last month and sent in 6 items for FBA.
I read this forum for months, so I knew to use a VPN to log in, have two step verification and used a computer generator for my pw. I am the only person authorized on the account. We made it two weeks before we were somehow hacked.
We sold one product at the end of August.
Last week we put our account of vacation because we are in Florida and the hurricane was coming.
On the 7th, I received an email saying payment was on it’s way.
Today I get an email that our banking account information has been changed. I checked and it ended in some random numbers.
Account is active even though it’s supposed to be on vacation. I didn’t make it active.
I changed the bank account back to original, changed my pw and contacted customer support via phone. Couldn’t understand them.
Opened a chat and the person keeps giving me instructions to change my account, which I already did. Now they are just sitting on the other end, not answering me.
What is the next step to fix this?
Edited by: Bisc on Sep 13, 2017 10:37 AM