Can I please have an @Moderator_Amazon help me with this?
I received an alert yesterday that my account is at risk of deactivaton. My defect score is at 2.3% however, it only counts me as having shipped out 43 orders in the last 60 days. I have shipped 120.
Also, the reason my score is so low is because of a bad review. My only review. She gave me 2 stars and would not change her review even after being refunded. Her package was damaged by USPS. This reflects so poorly on my business and my request to remove it was denied.
I found this on the account health page:
My selling account’s performance against a metric or a policy on the Account Health page is off- target, but the Account Health page does not tell me that my account is at risk of deactivation, or is deactivated. Why is that?
We take into consideration order volume when calculating your account health.
For example, if you have only 10 orders and one of them has a defect, your ODR will be 10%. While that is technically over our target of 1%, it doesn’t necessarily reflect an actual problem with your performance given the low number of orders.
So why am I at risk???