Thanks. Dealing with Amazon is a nightmare. This was their REPLY actually, nowhere did they mention this:
Hello from Amazon Selling Partner Support,
I can understand that the Buyer didn’t return the item and they raised return for 30 days item. I will assist you with this.
Firstly I would like to inform you that, if you feel that the buyer is violating the Amazon’s policies, you can report the buyers from your end, to help you with this and less your hassle, I have attached the link to report the violation, please find the link below :
All reports are thoroughly investigated by our investigations team. For privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriate.
In this case, if the buyer returns the item then we suggest you to issue refund based on the item condition once you have received it.
Else, we suggest you to deny the refund and close the return request.
Also, I can assure that Amazon will not process the refund to the Buyer for this order.
In case, if the buyer filed an A to Z claim, you can directly appeal and provide your justification within 3 calendar days. They will review and help you to defend the claim.
In case, if buyer posts any feedback, please do not worry, we are on your side. All feedback removal requests should be sent to Amazon by choosing the following option from the Contact Us form within the Help section of your seller account: Contact Us > Orders > Customer Feedback Problems or you can also use this case ID # 6934433321 as a reference.
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